At Peoplecare, we're passionate about creating exceptional experiences for our members. As a Customer Service Consultant, you'll be the trusted voice our members rely on, helping them navigate their health insurance with clarity, confidence and care.
If you enjoy helping people, thrive in a fast-paced environment, and love being part of a supportive team, we'd love to hear from you.
What You'll Be Doing
As the voice of Peoplecare, you'll be helping members with everything from health cover enquiries to claims and policy updates.
In this role, you'll:
Take the lead on inbound and outbound calls, delivering prompt, friendly, and professional service
Be the first point of contact, resolving enquiries with a focus on first-call resolution and quality outcomes
Guide members through policies, claims, and cover options with confidence and empathy
Process policy updates and onboard new members, creating a seamless and positive experience
Assess and process claims with accuracy and care
Communicate across phone and written channels, always keeping the customer at the centre
Ensure everything you do aligns with Peoplecare policies and the Private Health Insurance Code of Conduct
This is a high-volume, quick-paced role, where your ability to stay calm, focused, and people-first will set you apart.
Why Peoplecare?
We're not your typical insurer. As a member-owned not-for-profit, everything we do is designed to benefit our members.
Based in the Illawarra and supporting members across Australia, we're proud to offer easy, value-driven health cover with a genuinely personal touch
More importantly, we're known for our culture, one where people feel valued, supported, and empowered to grow.




About you
You're someone who:
Enjoys helping people and finds energy in customer conversations
Thrives in a busy, high-volume environment
Communicates clearly, confidently, and with empathy
Stays calm under pressure and focuses on solutions
Is tech-savvy and comfortable navigating multiple systems
Brings a team-first mindset and a drive to keep improving
Experience in customer service is essential. While health or insurance experience is a bonus, we're particularly looking for individuals who demonstrate strong engagement, a collaborative team mindset, and a solid work ethic.
The Peoplecare Way
We don't just talk about values, we live them:
L
ean in
O
wn it
V
alue People
E
volve Together
We know happy teams create happy members, so we take care of our people:
Market-competitive salary & package options
20% leave loading + up to 5 extra days special leave
Private health insurance perks for staff
Life insurance & salary continuance
Discounts via Reward Gateway (V.I.P.)
Novated leasing options
A genuinely supportive, down-to-earth culture
Additional Information
Permanent Full time or Part time position (min 3 days per week)
Monday to Friday, 8:30am – 5:00pm
5 weeks full time training induction
Applications close:
03, August ****
Diversity & Inclusion
We are proud to be an equal opportunity employer that celebrates diversity. To us an inclusive workplace is one where everyone feels valued, respected, and empowered to thrive. Our team is made up of individuals from a wide range of backgrounds, experiences, and perspectives, united by a shared commitment to making a meaningful impact.
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📌 Customer Service Consultant (Wollongong)
🏢 Peoplecare
📍 Wollongong