Customer Service Representative - Building & Construction

We are a leading company manufacturing high-end architectural drainage products, selling Australia wide and internationally. We are looking to strengthen ourCustomer Service Team with an enthusiastic, customer focused, self-motivated Customer Service Represenative based in South Nowra.

In a rapid paced Business to Business environment, you will serve as a point of contact for customers with queries about products, quotes, orders and deliveries.

Duties and responsibilities
Professionally respond to all customer inquiries with a focus on customer satisfaction
Handle product, pricing and availability queries from customers
Process and manage quotes and orders
Provide pricing and delivery information
Resolve customer requests, questions and determine best use of resources
Liaise between customers, end-users, suppliers and area sales representatives
Resolve customer requests, questions and determine best use of resources
Liaise with freight companies




Quotes follow up

Skills and Experience

The successful candidate will be:
Comfortable working in an agile and time critical environment
Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Proactive and organised
Detail orientated
Results oriented with a focus on providing outstanding customer service
Have excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Strong technical aptitude and interest
Able to problem solve
Robust computer literacy(MS Office – Word, Excel and Outlook), including experience with integrated business systems
Able to read architectural plans would be a plus
Experience in the building/construction industry would be a plus
J-18808-Ljbffr

📌 Customer Service Representative Building & Construction Nowra (Australia)
🏢 StormTech
📍 Australia