Customer Service & Operations Coordinator
About the Opportunity
We are seeking a reliable, organised and customer-focused
Customer Service & E-commerce Operations Coordinator
to support two growing Australian interior and building-material brands specialising in flooring, wall cladding and architectural products.
This is a varied, hands-on position combines:
Customer service
Inbound sales and quotations
Sales administration
Order processing
Delivery and logistics coordination
Sample management
General e-commerce operations
All customer enquiries are inbound, so there is
no cold calling
.
Comprehensive product and systems training will be provided. Previous building-material experience is helpful but not essential.
The position is based at our Bankstown showroom / warehouse and is available on
a full-time basis (5, 5.5 or 6 days per week)
About the Role
You will be one of the main points of contact for customers, helping them select suitable products, preparing quotations, processing orders and coordinating deliveries.
You will work across customer service, sales support and operations to ensure every customer receives accurate, responsive and professional service from their initial enquiry through to delivery.
Your responsibilities will include:
Responding to customer enquiries by phone and email
Understanding customer requirements and recommending suitable products
Preparing quotations and following up inbound enquiries
Processing and monitoring customer orders through Shopify and internal systems
Booking freight and coordinating deliveries with drivers and transport providers
Organising product samples and arranging their dispatch
Providing general administrative and operational support to the team
About You




This position would suit someone with experience in customer service, sales support, administration, online retail or order processing.
It may also suit someone with a renovation, interior design, architecture, construction or business-related course.
This role will suit someone with:
Strong written and spoken English
A friendly, patient and qualified communication style
Excellent attention to detail
Good organisation and time-management skills
Confidence speaking with customers by phone and email
The ability to manage multiple enquiries and orders accurately
Confidence using computers, email and general office software
The ability to learn Shopify, inventory and customer-management systems
A proactive attitude and willingness to take ownership of tasks
The ability to safely lift and pack product samples weighing up to 10kg
Experience with Shopify, CRM software, inventory systems, flooring, interior products, construction or building materials will be beneficial but is not required.
What We Offer
$****** - $****** Base + Monthly Bonus Plan (post-probation / training) plus 12% superannuation
Long-term role - we provide permanent, stable employment with a growing business
Full product and systems training
A friendly, supportive and close-knit team
Genuine long-term career development opportunities
Free in office parking
Why Join Us?
You will be joining a small and growing team where your contribution will be visible and valued.
Rather than performing one narrow function, you will gain practical experience across customer service, online sales, e-commerce, logistics and business operations. We will invest in your training and development so you can take on greater responsibility as the business grows.
#J-*****-Ljbffr

📌 Customer Service & Sales Operations (E-Commerce) (New South Wales)
🏢 Wall Panel Pty Lt
📍 New South Wales