At Brighter Super our members and our people come first. We are dedicated to being right by our members' sides, empowering them to retire with confidence. Everything we do is guided by genuine personal connections and a strong sense of purpose.
We're a 100% member owned, Queensland based superannuation fund, with a proud history supporting members for over 60 years. Today, we support over 340,000 members and more than $36 billion in funds under management (as at1 October ****), serving people from government, finance, electrical and energy industries as well as the wider community.
Our success is driven by our people. The Brighter Super team live our values everyday:
Aspiring for our Members
Performance with Purpose
Winning Together
Aspiring for our Members
Unlock Innovation
Performance with Purpose
Winning Together
We're committed to creating a workplace where people feel valued, supported and empowered to do their best work. Collaboration, growth and inclusion matter here, because when our people thrive, so do our members.
About your new Role:
As a Member Claims Consultant, you'll be the first point of contact for members navigating the superannuation claims process. You'll handle inbound and outbound calls, provide clear and empathetic support and manage claims across Death, TPD, Income Protection and Terminal Illness. With a strong focus on service, accuracy and compliance, you'll play a key role in delivering a seamless claims experience, ensuring every member feels informed, supported, and valued.
Support claims case management and ensure completion within defined SLAs.
Communicate clearly and professionally with members, insurers, and internal stakeholders.
Maintain accurate documentation and follow-up across multiple systems.
Review claim information submitted and prepare recommendations to the Fund Trustee.
Demonstrate initiative, manage workload independently, and take ownership of correspondence.




Support regulatory and product initiatives by providing claims-related data and member experience insights
Ensure compliance with legislative requirements and contribute to risk and incident management.
About You:
You're a confident, service-minded professional who thrives in a fast-paced environment and genuinely cares about delivering exceptional outcomes for members. With strong communication skills and a proactive mindset, you bring energy, empathy, and accountability to everything you do. You're a natural problem solver, a team player, and someone who's always looking for ways to improve processes and member experience. You take ownership of your work, think commercially, and act with integrity, making you a trusted and valued part of any team.
Solid verbal and written communication skills
A background in superannuation claims is essential
High level of initiative, accountability, and emotional resilience
A member-first mindset with a commitment to exceptional service
Ability to manage stakeholder expectations and build strong relationships
A collaborative approach and willingness to share knowledge
Drive to challenge the status quo and contribute to continuous improvement
Commercial awareness and alignment with the fund's mission and values
Why choose Brighter Super
We're committed to building an inclusive workplace where everyone feels they belong. We value diverse perspectives and welcome applications from people of all backgrounds and abilities who share our values and want to be part of building a brighter future. We pride ourselves on being a great place to work, where you matter! Here are some things that you will be able to enjoy:
Flexible and hybrid ways of working
Up to 18 weeks paid parental leave + super
Purchased leave
Career pathways
Reward and recognition program
Employee Assistance Program
Holistic benefits and well-being offerings
Brighter people. Brighter futures. Brighter together.
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📌 Claims Consultant (Queensland)
🏢 Brighter Super
📍 Queensland