Full Time | Hybrid Role | Sunshine Coast Based
Play a key role in keeping our people, payroll and business operationsrunning smoothly!
At SHEPHERD, we work alongside councils and government clients to deliver meaningful outcomes for communities. Behind that work is a team that keeps our people, systems and finances runningaccurately and efficiently.
We're looking for an experienced Business Services Support Officer who takes pride in getting the details right, providing responsive support and keeping essential payroll, finance andadministration functions and processes moving.
What you'll be responsible for:
Process payroll accurately and in a timely manner, including employee setup, leave, superannuation, reconciliations and Single Touch Payroll reporting
Respond to payroll enquiries and support compliance with legislation, Awards, the National Employment Standards and organisational procedures
Support accounts payable and receivable functions, invoice processing, bank transactions, reconciliations and general ledger activities
Assist with month-end and year-end financial administration in collaboration with the Finance Coordinator
Maintain accurate business systems, records and information across Employment Hero, SharePoint and other business applications
Coordinate asset register administration, including acquisitions, transfers, disposals and depreciation schedules
Provide practical administrative support including meetings, minutes, registers, document management and business reporting
Working closely with the Business Services, Human Resources and Finance teams to provide continuity during peak periods and leave
Identify opportunities to improve systems, processes and service delivery across the organisation
What sets you apart:
You're an experienced business services skilled who enjoys working across payroll,



finance administration and broader corporate support. You're organised and confident in managing competing priorities without compromising accuracy or service.
Ideally you will have:
Certificate IV or higher in Business, Accounting, Finance or a related discipline
At least five years' experience in payroll processing and finance administration
Hands-on experience processing payroll in Employment Hero, including payroll reconciliations
Experience with Single Touch Payroll and sound knowledge of Australian payroll legislation, Modern Awards and the National Employment Standards
Experience supporting accounts payable, accounts receivable and financial reconciliations
Confidence using Xero, Dext, Budgetly, ProWorkflow or comparable integrated business systems
Advanced Microsoft Office skills, particularly Excel, with the ability to analyse and present data
Strong organisation, communication and customer service skills, along with a high level of attention to detail, integrity and discretion when handling confidential information
The ability to work autonomously and stay connected in a hybrid environment
A current Class C Driver's Licence and ability to obtain a National Criminal History Check
Why SHEPHERD and why this role is different
Meaningful contribution -
your work supports the people and systems behind projects that directly impact and strengthen communities
Variety -
a broad role spanning across payroll, finance administration, systems, records and business support
Hybrid flexibility -
a mix of office-based and remote work
Trusted responsibility -
you'll be relied on to manage essential processes accurately and proactively
Supportive team -
work closely with practical, collaborative people who value reliable service and continuous improvement
Competitive rates -
$40 - $45 per hour (based on experience and qualifications) plus Super and additional allowances.
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📌 Business Services Support Officer (Queensland)
🏢 Shepherd Services
📍 Queensland