At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
We are looking for a
Front Office Supervisor
to join our Rooms Division team! As a key leader within Front Office operations, you will play an essential role in creating warm, personalised guest experiences and ensuring seamless coordination across hotel departments. You will support Duty Managers in the smooth and efficient running of the Front Desk and lobby, lead by example during guest interactions, and help develop the capability and confidence of the Front Office team. Your focus will be on robust communication, hands‐on leadership, and ensuring every guest feels genuinely cared for.
The Role:
Lead and support daily Front Desk and lobby operations
Coordinate arrivals, departures, room allocations, VIP setups and crew requirements
Manage guest inquiries, requests and concerns with professionalism and warmth
Ensure smooth communication between all hotel departments
Assist with check‐ins, check‐outs and reservations when required
Support service recovery and uphold Hyatt service standards
Coach, guide and develop Front Office team members
Maintain a visible, hands‐on presence to deliver exceptional guest service
Description
About Hyatt Regency Brisbane
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection.



We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
We are looking for a
Front Office Supervisor
to join our Rooms Division team! As a key leader within Front Office operations, you will play an essential role in creating warm, personalised guest experiences and ensuring seamless coordination across hotel departments. You will support Duty Managers in the smooth and efficient running of the Front Desk and lobby, lead by example during guest interactions, and help develop the capability and confidence of the Front Office team. Your focus will be on robust communication, hands‐on leadership, and ensuring every guest feels genuinely cared for.
The Role:
Lead and support daily Front Desk and lobby operations
Coordinate arrivals, departures, room allocations, VIP setups and crew requirements
Manage guest inquiries, requests and concerns with professionalism and warmth
Ensure smooth communication between all hotel departments
Assist with check‐ins, check‐outs and reservations when required
Support service recovery and uphold Hyatt service standards
Coach, guide and develop Front Office team members
Maintain a visible,



hands‐on presence to deliver exceptional guest service
The Person
Previous experience in guest services, hotel front desk, or customer support (preferably in hotels)
Excellent verbal and written communication skills
Strong multitasking, problem‐solving, and organizational skills
Ability to remain calm under pressure and handle guest concerns with professionalism
Flexible availability, including weekends, evenings, and holidays
A positive, energetic attitude with a passion for hospitality.
Unrestricted working rights in Australia
Previous experience with Opera is advantageous
Manual drivers license highly desirable
The Perks
Complimentary accommodation at Hyatt properties worldwide
Discounted accommodation for associates as well as friends and family
Wellbeing Leave and Paid Parental Leave
Complimentary Headspace membership for Hyatt associates
Complimentary Employee Assistance Program available for colleagues & immediate family
Learning and development opportunities
Access to hotel gym facilities
10% discount with NIB Health insurance
Uniform Dry-Cleaning service
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces. Come join our hotels in a journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
Our values of Empathy, Integrity, Respect, Inclusion, Wellbeing and Experimentation are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at hyattregencybrisbane.com
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📌 Front Office Supervisor (Brisbane)
🏢 Hyatt Hotels
📍 Brisbane