Mino IT Managed Services Pty Ltd – West End QLD
Applicants must have full Australian working rights.
Company Overview
Mino IT is a Brisbane managed services provider based in West End. We look after growing businesses across construction, manufacturing, medical, professional services and logistics. Our clients rely onus for managed IT, cybersecurity and compliance.
We are a small team that takes service quality seriously. You will not be a number here.
Role Overview
You will be the front line of our Service Desk, responding to and resolving support tickets for our managed clients. You will work under the guidance of our Senior Service Desk Technician and report to the Service Delivery Manager. When something is beyond your current skill level, you elevate it. No one expects you to know everything on day one.
What you will do
Resolve support tickets across our service boards in ConnectWise
Communicate clearly and professionally with clients throughout the ticket lifecycle
Provide remote support using ScreenConnect and CWRMM
Keep accurate ticket notes and time entries
Participate in daily triage with the Senior Technician




Contribute to our documentation and knowledge base in IT Glue
Flag recurring issues so we can fix the cause, not just the symptom
About you
You communicate well with people who are not technical
You are eager to learn and actively build your technical skills
You are organised and disciplined with your ticket queue
You stay calm and methodical when something urgent lands
Experience with Microsoft 365 support is expected
Experience in an MSP setting is a bonus, not a requirement
CompTIA A+ or Microsoft MS-900 certification is well regarded
What we offer
Salary under the Professional Employees Award with a clear progression path
Mentoring from a Senior Service Desk Technician
A defined certification pathway: CompTIA A+, MS-900, MD-102 and ITILv4 Foundation
A modern tool stack: ConnectWise, IT Glue, ScreenConnect and Microsoft365
A business that invests in automation, so your time goes into interesting work rather than repetitive tasks
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📌 Service Desk Technician (Brisbane)
🏢 Mino IT Managed Services
📍 Brisbane