Our Customer Service team is the front line of Cement Australia, the friendly, knowledgeable voice our customer's trust. Whether you're answering calls or responding to emails, you play a pivotal role in order processing, issue resolution, and keeping things moving. We see this role as the glue between our customers and the broader logistics team, and a truly valued part of our business.
You'll be based in our Pinkenba office, working closely with a team of Customer Service Officers to deliver a seamless customer experience. Together, you will:
Act as the first point of contact for customers via phone and email
Process orders and monitor delivery progress
Investigate and resolve customer enquiries in a timely and professional manner
Proactively communicate with customers around transport delays or product availability
Collaborate with the wider logistics team and contribute ideas on how we can continually improve
What We Offer
What's in it for you?
Work from home:
One day per week once fully trained
Roster options:
Monday-Friday, 8:00am-4:00pm
Career development:
Opportunities to grow within a supportive, collaborative team
Recognition:
A role where your contribution is genuinely valued and recognised
What You'll Bring
Experience in a phone/email-based customer service or contact centre role
Confidence handling high-volume order processing with accuracy and care
Clear, professional communication and great problem-solving skills
A cooperative mindset with the ability to build internal and external relationships
Working knowledge of Microsoft Office and SAP would be a plus
Experience in logistics, transport or industrial sectors (advantageous)
Why Join Cement Australia?
Be Yourself:
Be your authentic self in a diverse and dedicated workplace where we focus on achieving great results together.
Paid Parental Leave
:



We offer leave options (12 weeks paid maternity leave, 1 week paid paternal leave) to support your family life, ensuring you can cherish special moments with your loved ones.
Salary Sacrifice:
Take control of your finances by saving on technology and work-related items through our salary sacrifice program.
Novated Leasing:
Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles.
Discounted Products:
Renovating? DIY'er? Save on your home improvement projects with exclusive discounts on concrete and quarry products.
Who We Are
Cement Australia has been at the heart of the nation's infrastructure for decades, proudly standing as Australia's leading supplier of cementitious products and services.
With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia's growing construction and infrastructure needs.
But we're more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions.
At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we're building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values.
What Else You Need to Know
References, a pre-employment medical and background check are part of the recruitment process.
Cement Australia is an
Equal Opportunity Employer.
We welcome applications from Australian residents with valid working rights.
Ready to Build Your Future?

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📌 Customer Service Officer (Queensland)
🏢 Cement Australia
📍 Queensland