If you're someone who enjoys helping people plan their stay and takes pride in getting the details right, this could be a great fit.
We're working with a well-established hospitality group that focuses on delivering smooth, memorable guest experiences across a portfolio of quality properties. Their reservations team plays a key role in shaping that experience from the very first interaction.
What you'll be doing
Handling guest enquiries via phone and email in a friendly and qualified way
Turning enquiries into confirmed bookings through strong communication and rapport
Managing reservations from initial enquiry through to arrival
Making sure all booking details are accurate and clearly communicated
Working closely with internal teams to ensure a seamless guest experience
Keeping systems and records updated and organised
What we're looking for
Confident communicator (both written and verbal)
Someone who genuinely enjoys working with people
Strong attention to detail and ability to stay organised




A proactive approach - you don't wait to be told what to do
Previous experience in reservations, front office, or hospitality is ideal
Experience with booking or property management systems is a bonus
What's in it for you
Supportive and down-to-earth team environment
Opportunity to grow within a respected hospitality group
Ongoing recognition for your work and results
A role where you can actually make an impact on guest experiences
Work Days: Thursday to Monday you would be working weekends and public holidays. If this is the case, the salary will be annualised. Also open to looking at candidates that are willing to work every second weekend or other arrangements.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Client Services Consultant (Queensland)
🏢 Randstad
📍 Queensland