About the Company

Our client is a well-established and respected Fire Protection company delivering comprehensive fire safety solutions across commercial, industrial and government sectors. With a strong reputation for quality, compliance and customer service, they provide ongoing inspection, maintenance and project support across a broad range of fire systems.

What's on Offer
Permanent, long-term opportunity with a stable and growing fire protection business
Competitive salary package based on experience
Strong career development opportunities within the fire industry
Supportive and collaborative team environment
Opportunity to work closely with experienced technicians and leadership
Role focused on service delivery, customer satisfaction and operational efficiency

About the Role

Reporting to the Service Manager, you will be responsible for coordinating day-to-day fire protection service operations, ensuring technicians, clients and internal teams are aligned to deliver timely and compliant outcomes. This role will suit an organised and proactive coordinator who enjoys working in a technical service environment and managing multiple priorities.

Key Responsibilities
Coordinate daily scheduling and allocation of fire service technicians




Manage reactive and preventative maintenance workflows
Liaise with customers, technicians, contractors and internal stakeholders
Coordinate service bookings, job updates and completion reporting
Monitor technician workloads and ensure productive resource allocation
Prepare quotations, purchase orders and service documentation
Maintain accurate records within service management systems
Support compliance documentation and reporting requirements
Assist with customer enquiries and issue resolution
Track job progress, KPIs and service delivery outcomes

About You
Previous experience in service coordination, scheduling or administration within a technical workplace
Experience within fire protection, HVAC, electrical, mechanical services or facilities management highly regarded
Solid organisational skills with the ability to manage competing priorities
Excellent communication and customer service capability
Comfortable coordinating technicians and working with trade-based teams
Strong attention to detail and administrative accuracy
Experience with CRM, ERP or service management systems preferred
Proactive, reliable and solutions-focused approach
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📌 Service Coordinator The Hills Shire
🏢 talent focus
📍 The Hills Shire