Prime Group Hygiene Solutions Pty Ltd - Strathfield South NSW
At Prime Group Hygiene Solutions Pty Ltd, we are dedicated to delivering high-quality support services to our clients through innovative and reliable solutions. We are currently seeking a skilled and motivated ICT Support Officer to join our dynamic team and contribute to our mission of operational excellence
About the Position
As an ICT Support Officer, you will play a critical role in maintaining and improving our IT systems, ensuring compliance with internal standards, and supporting users through technical guidance and problem resolution. This position requires a proactive professional with solid analytical and communication skills.
Some of the key duties and responsibilities are:
Conduct quality audit inspections and assess systems, data, and documentation.
Identify discrepancies and high-risk areas to ensure compliance with company standards.
Recommend and support corrective actions to address non-compliance.
Liaise with users and management to promote adherence to ICT standards and procedures.
Diagnose and resolve system issues across software, hardware,



and network infrastructure.
Provide training and technical support on application software and operational procedures.
Troubleshoot and support desktops, email, databases, printers, and operating systems.
Identify and diagnose errors in systems and code using structured testing protocols.
Perform systems architecture reviews and recommend hardware/software strategies.
Maintain and develop technical documentation for ICT systems and procedures
About you
Bachelor's degree in information technology, Computer Science, or a related field.
Minimum of 2-3 years of relevant experience in ICT support or a similar role.
Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
Hands-on experience with diagnosing and resolving technical issues
Proficiency in IT systems auditing, troubleshooting, and documentation
Ability to provide end-user support and training effectively
Job Type: Full Time, Permanent
#J-*****-Ljbffr

📌 Ict Support Officer (New South Wales)
🏢 Prime Group Hygiene Solutions
📍 New South Wales