Monash IVF Group are leading the future ofreproductive care
At Monash IVF Group we're trying to change theway society thinks and acts in relation to their fertility. We're removingstigmas, empowering people to make better decisions and to take action earlier.Ultimately, we are trying to improve everyone's chance of having a family.
The reality is, we know starting a family isn'talways easy. It can take real bravery by our patients, and a lot of empathy andsupport from our Monash IVF Team. That's why it's so important that the peoplewe select to join our team are genuinely compassionate and caring, and trulywant to make a difference. If this sounds like you, read on.
About the role
The Donor & Surrogacy Coordinator plays animportant role at Monash IVF, providing ongoing, compassionate support toprospective donors, recipients, surrogates, and intended parents throughouttheir journey. Delivering exceptional customer service with empathy,professionalism, and discretion, you will directly enhance the overall patientexperience. This role requires strong organisational skills, meticulousattention to detail, and the ability to manage sensitive situations with care.
Well suited to individuals with aDonorand Surrogacy, andhealthcare background, this position is ideal for thosewho bring a strong understanding of patient care, coupled with emotionalintelligence and a genuine passion for supporting others through life-changingexperiences. You will thrive in a collaborative, purpose-driven environmentwhere your skills can make a meaningful difference.
Your responsibilities will include:
Providehigh-quality, compassionate support to patients, ensuring all interactionsare respectful, responsive, and patient-centred
Ensurecompliance with regulatory requirements for donors, recipients,surrogates,



and intended parents
Maintainup-to-date knowledge of relevant regulatory guidelines and standards
Coordinateand manage multiple patient allocations, supporting progression toassisted reproductive treatment
Overseethe selection and allocation process of donors to recipients
Maintainaccuratedonor and inventory records
Collaborateand liaise with internal departments and key stakeholders on donor-relatedmatters
Soundunderstanding of state based legislation and regulations
About You
TheDonor & Surrogacy Coordinator will demonstrate a genuine interestin the fertility industry, with a particular focus on donor and surrogacyprograms, and a strong sensitivity to the needs of patients throughouttheirjourney. This role is well suited to individuals with a backgroundinDonor and Surrogacy, andhealthcare, who bring a patient-centredapproach, clinical understanding, and the ability to navigate complex andsensitive situations with empathy and professionalism.
Ideally, you will bring:
Previousexperience in Donor & Surrogacy(highly regarded)
Experiencemanaging patient expectations and providing explicit, supportive information
Astrong understanding of donor (egg, sperm, embryo) and surrogacy programsand processes
Abilityto work cohesively within an established team
Knowledgeof relevant legislation, regulations, and guidelines relating to donor andsurrogacy




Acompassionate and empathetic approach, particularly during sensitiveconversations
Strongorganisational skills, with the ability to prioritise, time manage, andmeet deadlines
Highattention to detail
Excellentinterpersonal, communication, and presentation skills
Acollaborative mindset and enthusiasm for contributing to a growingindustry
Tertiaryqualifications in science, health science or nursing (desirable but notessential)
Proficiencyin the Microsoft Office suite
Awillingness to embrace the Monash IVF Group Principles: Care, Collaborate,Communicate, Commitment, and Create
Why work with us?
At Monash IVF Group, we are more than just aworkplace - we are a passionate and innovative community dedicated toempowering individuals and making a real difference in the world of fertility.Weistor of the world of fertility.Our state-of-the-art facilities provide an inspiring environment where cuttingedge technology meets compassionate care.
We believe in fostering a culture of continuousgrowth and development, offering extensive learning and developmentopportunities to help you advance your career.
Monash IVF Group values each and every one ofour employees
Leading the evolution of care also means caringfor our people. We ensure all employees feel included, supported and valued.Being part of the Monash IVF Group gives you access to many benefits.
Yourprofessional growth truly matters to us - we're dedicated to supporting youwith meaningful development opportunities, guidance, and a commitment to yoursuccess. You will have access to participate in an Annual Mentor Program, aswell as a Learning & Development Framework that supports your professionalgoals.
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📌 Donor & Surrogacy Coordinator (New South Wales)
🏢 Monash IVF Group
📍 New South Wales