Our client is seeking a Senior Project Manager to lead a replace contact centre platform. This is a high-impact role where the successful candidate will own the end-to-end delivery lifecycle — from scoping and vendor selection through to implementation.

This role will be defining for a career Senior Project Manager and requires deep, specialist experience in Contact Centre replacement to Universal Service Desk.

Key Responsibilities
Lead end-to-end Contact Centre transformation program
Define business needs and scope requirements
Conduct vendor selection process (RFP/RFQ) and hold vendors accountable
Develop business case and investment justification
Establish delivery roadmap and governance framework
Oversee full implementation lifecycle
Drive stakeholder alignment across HR, IT, and leadership
Manage risks, dependencies, and program outcomes

Key Requirements




Proven experience as a Senior PM specialising in Contact Centre implementations
Solid track record in vendor selection and system implementation
Deep understanding of HR systems (e.g. Workday, SuccessFactors, Oracle, etc.)
Experience delivering enterprise transformation programs
Robust commercial, governance, and stakeholder management capability

Working Arrangements
Location: Eight Mile Plains, Brisbane
Hybrid: 4 days onsite / 1 day WFH after probation

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
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📌 Snr Project Manager Contact Centre Queensland
🏢 Hinchen Recruitment Group
📍 Queensland