The Role is Full-Time role on a 1-year contract
Queensland Fertility Group
As an Administration Officer, you will provide high-quality administrative and customer service support to patients, clinicians, and internal teams. This is a front reception role that also supports a range of back-end administrative functions essential to the patient journey and day-to-day clinic operations.
Working in a rapid-paced and rewarding healthcare environment, you will be responsible for ensuring a seamless patient experience through effective communication, appointment coordination, patient record management, and financial administration. Compassion, attention to detail, professionalism, and the ability to multitask are essential to success in this role.
Role Responsibilities
Provide support and assistance for patients




Answer high volume of incoming calls in a professional and courteous manner
Coordinate patient bookings and appointments
Update and manage patient information database
Conduct individualised patient quotations and billing
Skills and Experience
Previous customer service preferably in a medical setting
Impeccable communication skills (verbal and written) and a courteous phone manner
Office administration and/or accounts receivable
Sound working knowledge of database systems
Understanding of patient confidentiality
The ability to build rapport with patients
Empathetic and supportive nature
Knowledge of IVF services (desirable but not essential)
#J-*****-Ljbffr

📌 Administration (Brisbane)
🏢 Queensland Fertility Group
📍 Brisbane