Turn great customer experiences into life-changing smiles.
Don't have a dental background?
No problem.
Great with people?
That's what we are looking for!
If you've workedin retail sales, medical/aesthetic clinics, real estate, automotive sales or consultative sales (or similar) and love building relationships and helping people make confident decisions, this could be the perfect next step in your career.
Based at Brace5 Orthodontics in the Hills District, you'll help deliver a boutique patient experience throughout each smile journey from first consultation to final smile.
Backed bySmile Partners, a network of over 40 orthodontic practices across Australia and New Zealand, you'll be supported with the training, systems, and team you need to succeed.
As Patient Experience Coordinator, you'll be the trusted guide for our patients; building relationships, explaining treatment options, and helping them feel confident in their decision to start their smile journey.
A key part of the role in converting interest to commitment in a way that feels natural, supportive, and pressure-free.
This role suits someone who enjoys working towards goals, building trust, and helping customers say "yes" to something that genuinely improves their life.
What your day-to-day will look like
Guide patients from first contact.Act as a trusted point of contact throughout each patient's journey, taking medical histories, understanding their smile goals, scanning patients, and managing their photo library.
Support confident treatment decisions.Help patients understand the value of their treatment, explain payment options clearly, and ensure they feel comfortable moving forward.




Partner with the Specialist Orthodontist.Work closely with the orthodontist to explain the treatment journey, answer questions, and support patients in accepting recommended treatment.
Manage enquiries and follow-up.Maintain strong enquiry-to-consultation and treatment acceptance rates through timely follow-up, proactive communication, and a patient-centred approach.
Create a seamless patient experience.Collaborate with orthodontists and the wider team to ensure every patient feels informed, supported, and cared for at each stage of their journey.
What you'll bring:
A passion for people and building genuine relationships
Strong communication skills with the ability to explain things clearly and confidently
Experience in customer service, retail, hospitality, or any role where you've built relationships and delivered outstanding customer experiences
Confidence guiding conversations and helping customers make decisions
High attention to detail and strong organisational skills
Ability to thrive in a fast-paced, team-oriented environment
What we offer
No orthodontic experience?
No problem.
We provide full training and ongoing support from an experienced team
Competitive salary + performance-based bonus
A positive, close-knit team culture where your contribution is valued
Access to employee benefits, including retail discounts and novated car leasing
Employee Assistance Program for your wellbeing
Enjoy a part-time schedule designed to support work-life balance (Monday, Tuesday, Thursday and Friday), with the opportunity to expand to Wednesdays as the role grows.
You'll be part of a connected network that values collaboration, growth, and exceptional patient care.
We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career.
#J-*****-Ljbffr

📌 Patient Experience Coordinator (New South Wales)
🏢 Smile Partners Australia
📍 New South Wales