REDYSURE Insurance and Risk Solutions – Claims & Accounts Assistant Position

REDYSURE Insurance and Risk Solutions is a specialised full-service insurance broker facilitating insurance placements for a broad range of clients across Australia.

Position Overview:

As a Claims & Accounts Assistant, you will provide essential administrative support to our Claims Department, ensuring the efficient processing of insurance claims. Your role will involve data entry, document management, and communication with clients and insurers, contributing to timely and accurate claims resolution.

Work Arrangement:

Working Hours: 9:00 AM – 5:00 PM

Weekly Hours: 22.5 hours

Key Responsibilities:
Claims Data Entry: Input recent claims into the system, ensuring all required information is accurately recorded.
Document Management: Organize and maintain claim files, ensuring easy retrieval and compliance with company policies.
Client Communication: Respond to client inquiries regarding claim status, required documentation, and next steps, providing exceptional customer service.
Claims Monitoring: Track the progress of claims, following up with clients and insurers as necessary to ensure timely resolution.




Administrative Support: Assist Claims Officers and Account Managers with administrative tasks, such as preparing correspondence and scheduling appointments.

What We Are Looking For:
Robust experience in the customer service industry
Excellent time management and organisational skills
Exceptional verbal and written communication abilities
Strong data entry and meticulous attention to detail
Proven ability to work proficiently in electronic document management systems
High levels of resilience and empathy
Mandarin/Chinese/Korean language skills (preferred but not essential)
Accounting background (preferred but not essential)

Advancement:

Potential to progress to Claims Officer, Claims Manager, or Account Manager roles.

Professional Growth:

Access to ongoing training and development programs to enhance your skills and knowledge.

Industry Recognition:

Opportunity to obtain industry certifications such as ANZIIF's Certified Insurance Professional (CIP).

RedySure is a human-centred organisation committed to creating a better working setting.
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📌 Accounts & Claims Assistant Brisbane
🏢 RedySure
📍 Brisbane