Fast-paced customer service role coordinating maintenance requests, with training, support and career growth opportunities.
Our client is a well-established organisation providing essential property maintenance services across a diverse portfolio of residential and commercial tenanted properties. They are committed to delivering responsive, professional service, ensuring maintenance requests are managed efficiently from initial contact through to resolution.
This is a busy, high-volume environment where every day is different, making it ideal for someone who enjoys working at pace, solving problems and helping people.
The Opportunity:
This is an
immediate start, temporary assignment for an initial three-month period
, offering the opportunity to join a fast-paced team supporting the coordination of maintenance services across a diverse portfolio of residential and commercial tenanted properties.
As a
Customer Service Officer
, you'll be the first point of contact for tenants reporting maintenance issues within the properties they occupy. You'll assess each situation, accurately log maintenance requests and coordinate the appropriate trades to ensure repairs are completed as efficiently as possible.
This role requires someone who can genuinely empathise with customers experiencing issues within their home or workplace while remaining calm, objective and solutions-focused. You'll know when to listen, when to reassure, and when to confidently move conversations towards practical outcomes. No two days are the same, so you'll enjoy juggling competing priorities, making informed decisions and working in a fast-paced team workplace where every interaction matters.




For a motivated candidate looking to build a long-term career, this role offers genuine scope to develop valuable skills in customer service, maintenance coordination, contractor management and property operations. It is a strong entry point for someone ready to grow their experience, take on responsibility and establish a practical career pathway within a busy, professional service environment.
Your responsibilities will include:
Responding to inbound maintenance enquiries from tenants.
Assessing and accurately logging maintenance requests.
Coordinating trades and scheduling repair works.
Updating internal systems and maintaining accurate records.
Liaising with tenants and contractors to provide timely updates.
Managing multiple tasks while delivering outstanding customer service.
Your Skills & Experience:
Success in this role comes from your ability to build rapport quickly, remain composed under pressure and confidently manage a high volume of enquiries.
Exceptional customer service and communication skills.
The ability to demonstrate empathy while remaining focused on achieving positive outcomes.
Confidence managing difficult conversations with professionalism and resilience.




Strong organisational skills with the ability to prioritise competing tasks.
Excellent computer literacy and the ability to learn new systems quickly.
High attention to detail and accurate data entry skills.
A proactive attitude, adaptability and a genuine commitment to working as part of a collaborative team.
This is an excellent opportunity for someone with strong transferable skills, including multitasking, stakeholder engagement, high-level communication, and the ability to quickly learn new systems and processes. Our client is also seeking someone who is both resilient and empathetic, with experience in de-escalating challenging situations.
The Offer:
Immediate start.
Temporary assignment for an
initial three-month period
, with the potential for extension based on business requirements.
Full training and ongoing support.
A genuine opportunity to build your career, develop transferable business skills and be considered for future progression as your capability grows.
Join a supportive and collaborative team.
Modern office environment.
Gain valuable experience in a fast-paced maintenance coordination role where you'll make a genuine difference to customers every day.
To ensure compliance with Australian employment law, this role is only open to candidates who possess either the right to work in Australia, permanent residency, citizenship status or visa status.
At CBC Staff Selection, we are dedicated to fostering an environment that champions equal opportunity, embraces diversity, promotes inclusion and prioritises flexibility and accessibility.
Job Reference: *******/JC
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📌 Customer Service Officer (Townsville)
🏢 CBC Staff
📍 Townsville