As the first point of contact for the B. Moses Group, this role is responsible for creating a welcoming, professional and positive experience for every client, visitor and staff member.
Reporting to the Group Operations Manager, you will primarily manage our central reception while providing general administrative and office support across the Group. This role suits someone who enjoys working with people, takes pride in delivering exceptional customer service and is happy to assist wherever needed to keep the office running smoothly.
This is a varied role with a robust customer service focus, supported by a range of administrative duties that contribute to the day-to-day operations of the business.
Successful applicants will:
Take ownership of reception without requiring constant direction.
Deliver an exceptional experience for every client and visitor.
Maintain a professional, welcoming and organised office environment.
Build positive relationships across multiple businesses within the Group
Confidently communicate with executives, staff, clients and external stakeholders.
Anticipate issues before they arise and proactively resolve them.
Remain calm, organised and professional while managing competing priorities.
Continually identify opportunities to improve office processes and efficiencies.
KEY RESPONSIBILITIES
Welcome clients and visitors in a warm, professional and confident manner.
Manage the Group's central phone system and direct enquiries appropriately.
Manage meeting room bookings and preparation.
Prepare meeting rooms for client meetings.
Offer refreshments to visitors.
Coordinate visitor access and ensure a premium client experience.
Manage incoming and outgoing mail, deliveries and couriers.
Maintain a professional and welcoming reception area at all times.
OFFICE SUPPORT
Assist in maintaining office presentation and shared spaces.
Order and manage office supplies, stationery and kitchen amenities.
Liaise with building management, cleaners and maintenance contractors where required.
Coordinate office repairs and maintenance requests where required.
Coordinate catering for meetings and internal functions where required.




Assist with onboarding logistics for new employees (workspace setup, office access, welcome packs etc.).
Help identify opportunities to improve office systems, processes and efficiencies.
CULTURE & EMPLOYEE EXPERIENCE
Coordinate internal staff announcements including birthdays, employment anniversaries, new starters, and other milestones.
Arrange cards, gifts or acknowledgements for significant occasions where appropriate.
Participate as a member of the Group Events Committee, assisting with the coordination of internal events and initiatives.
Help foster a positive, welcoming and engaging workplace culture.
ADMINISTRATIVE SUPPORT
Provide general administrative support to senior leadership and management on an ad hoc basis.
Assist with document preparation, scheduling and coordination as required.
Maintain electronic filing systems and administrative records.
Assist with various business-wide administrative projects as required.
MARKETING SUPPORT
Provide administrative assistance to the Marketing team as required.
Assist with coordinating marketing-related activities such as uniforms, business cards, promotional materials and office fit-outs where requested.
Support marketing projects and campaigns from an administrative perspective as required.
Experience using Canva is highly regarded, but not essential.
SKILLS & EXPERIENCE
Previous experience in reception, office management or office coordination.
High level of professionalism and personal presentation.
Strong organisational and time management skills.
Excellent attention to detail.
Ability to prioritise competing tasks.
Strong problem-solving skills.
High level of initiative.
Ability to work independently with minimal supervision.




Advanced Microsoft Office skills (Outlook, Word, Excel and Teams).
Highly Regarded:
Experience working within professional services or financial services.
Experience using Zoom Phone or similar cloud-based phone systems.
Experience using Canva.
Experience coordinating office operations across multiple teams.
PERSONAL ATTRIBUTES
We're looking for someone who is:
Friendly, approachable and genuinely enjoys working with people.
Professional, polished and confident.
Highly organised and reliable.
Proactive and naturally takes ownership.
Resourceful and solutions-focused.
Calm under pressure.
Detail-oriented and takes pride in producing high-quality work.
Adaptable and enjoys a varied workload.
Comfortable working across multiple businesses and supporting a range of stakeholders.
THIS ROLE IS NOT FOR YOU IF...
You prefer waiting to be directed rather than taking initiative.
You dislike interacting with people throughout the day.
You prefer repetitive work with limited variety.
You require close supervision to remain productive.
You don't enjoy taking ownership or following tasks through to completion.
WHY YOU'LL LOVE WORKING FOR US
Hybrid Role - Primarily office-based, with the option of a hybrid arrangement (4 days in the office, 1 day working from home) following successful completion of probation.
Access to generous insurance offerings
Complimentary snacks and beverages
Modern CBD office – Located in Australia Square, Wynyard, with easy access to public transport, cafés and restaurants.
Career development – Opportunities to grow your skills and progress within a diverse group of financial services businesses.
Exposure to multiple businesses – Gain experience across wealth management, lending, investments, accounting and compliance, providing variety and professional development.
Supportive team culture – Join a collaborative team that values initiative, professionalism and continuous improvement.
Staff events – Regular team lunches, celebrations, EOFY and Christmas events, and social activities throughout the year.
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📌 Group Receptionist And Office Support (New South Wales)
🏢 OBRA Services
📍 New South Wales