We're looking for a proactive and organised Administration Officer to join our supportive Client Experience team.

This is a varied role supporting our Care Management team with administration, Approved Service Provider (ASP) coordination, purchase orders, compliance and stakeholder communication.

If you're someone who enjoys improving processes, working collaboratively and thrives in a fast-paced workplace, we'd love to hear from you.

About the Role

Reporting to the Client Experience Manager, you will:
Provide administrative support across the client journey
Coordinate referrals and maintain relationships with Approved Service Providers.
Manage purchase orders, invoices and administrative financial processes.
Maintain accurate records across multiple systems.
Monitor shared inboxes and phone enquiries, providing exceptional customer service.
Support compliance, audits and quality assurance activities.
Work closely with Care Managers, Finance and other internal teams to ensure smooth service delivery.
Identify prospects to improve processes and support continuous improvement initiatives.

About You

You'll be a confident administrator who is:




Experienced in a busy administrative or coordination role.
Highly organised with excellent attention to detail.
Able to manage competing priorities and adapt to changing demands.
Tech savvy and quick to learn new systems.
A proactive problem solver who uses initiative.
A robust communicator who enjoys building relationships.
Experience in aged care, healthcare or community services is highly regarded but not essential.

Why Join Us?

You'll be joining a welcoming, values-led organisation where people genuinely enjoy coming to work.
Build a meaningful career supporting older Australians and their families to live well at home
Enjoy your birthday your way with a paid day off each year
Paid volunteering and study leave to support your wellbeing and growth
Save on your next car with our novated leasing options
Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
Award winning wellbeing program - sound bowl therapy, walking groups, dog Fridays and mindfulness activities
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📌 Administration Officer Eton
🏢 Dovida
📍 Eton