We are celebrating our success in 2025 on becoming a trusted local Telecommunication provider and Cisco Partner.

As part of this growth, we pride ourselves in providing our customers with the latest products and quality Australian customer service.

Yes, that’s right we don’t offshore!

We are looking to grow our service and provisioning team and are on a hunt for the best in-house help desk/Customer service person out there.

The company tailor plan packages for SME’s that provides them with the complete business solution to effectively run their business in the Telco space.

This person will need to be able to communicate well and roll up their sleeves with a can-do attitude.

FULL TRAINING WILL BE PROVIDED BY THE BEST IN THE INDUSTRY

Key Responsibilities

Reporting to senior management, your key duties will include.
Trouble shooting, configuration of PABX/Cloud Hosted




Providing technical support to customers and on the field technicians
Working closely with our customer service/provisioning team

Knowledge and Experience That You Might Have (Not Essential)
Working with PABX Phone Systems (NEC) will be highly regarded.
Knowledge of VOIP systems
Cisco Webex cloud systems
Excellent communication skills with end users that are not very technical.
Able to work part of a team setting.
Outstanding organization skills and be able to work under pressure at times.
IT knowledge.

Rewards
You will be rewarded with a competitive base salary
Training will be provided to ensure you have the correct tools to succeed.
Being part of our vibrant family will be both rewarding and fun.
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📌 Telco Helpdesk Customer Service In House Support Parramatta
🏢 Easytel Group
📍 Parramatta