The Opportunity

We're looking for 30 enthusiastic Inbound Customer Service Consultants to join a rapid-paced, dynamic contact centre based in Granville.

As the first point of contact for customers, you'll assist with wagering enquiries, account support, and a variety of general customer service requests. You'll deliver exceptional service to both new and existing customers while working in a supportive, team-focused environment where no two days are the same.

This is an exciting opportunity to join one of Australia's leading wagering organisations. From day one, you'll receive comprehensive training through a combination of structured classroom learning and hands-on coaching, ensuring you have the confidence and skills to succeed in your new role.

What's on Offer
Start Date: Monday, 17th August 2026
Location: Granville Contact Centre - conveniently located just a 2-minute walk from Clyde Station and a 5-minute walk from Granville Station. Free onsite parking is also available.
Employment Type: Casual, working onsite at the Granville office.
Roster: Rotating roster between 7:00am and 10:15pm, Monday to Saturday.

Please note:
Availability to work every Saturday is essential.




You will also be required to work Melbourne Cup Day and Oaks Day.
These availability requirements are non-negotiable.

Training

You'll complete four weeks of paid, full time training (Monday to Friday, 9:00am-5:00pm), combining classroom-based learning with practical, on-the-floor coaching to set you up for success.

About You

We're looking for people who are passionate about delivering great customer experiences and enjoy working in a busy environment. Ideally, you'll have:
Previous customer service experience in a retail, hospitality or contact centre setting.
Excellent verbal and written communication skills.
Strong attention to detail and problem-solving abilities.
A positive attitude, resilience, and a strong work ethic.
Confidence navigating multiple computer systems at the same time.
The ability to thrive in a fast-paced, cooperative team environment.
A passion for sport or racing is a bonus, but certainly not essential.

Please note: Due to the nature of the industry, successful applicants will be required to complete and successfully pass a Full Probity Check before commencing employment.
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📌 Customer Service Agent Cumberland City Council
🏢 Citrus Group
📍 Cumberland City Council