We're looking for a friendly, reliable front desk receptionist to be the face of our short-term letting business. Working on full time basis, you'll be the first point of contact for our guests — welcoming them on arrival, handling enquiries and bookings, and making sure every stay gets off to a smooth start. This role suits someone who enjoys people, stays organised under pressure, and is versatile with shifts including weekends, public holidays, and peak periods.

Key responsibilities
Guest check-in and check-out
Warmly greet guests on arrival and manage a smooth, productive check-in
Verify guest identification and booking details, and process any outstanding payments, deposits or bonds
Issue keys, access codes or entry passes and explain property features, house rules, Wi-Fi, parking and local information
Manage check-outs, including key/access return, and note any damage, extra charges or lost property
Handle late arrivals, early check-in requests and after-hours access in line with our procedures





Bookings and enquiries
Respond promptly and professionally to enquiries by phone, email and online messaging
Take and confirm reservations, and manage changes, extensions and cancellations
Manage listings and messages across booking platforms (e.g. Airbnb, Booking.com, Stayz) and keep the calendar and availability up to date
Provide guests with accurate information on rates, availability, property details and local attractions
Upsell additional nights, services or upgrades where appropriate

General front desk and support
Log and pass on maintenance issues and liaise with cleaning/housekeeping so properties are guest-ready
Handle guest questions, requests and complaints calmly, escalating to a manager when needed
Keep accurate records and assist with basic daily administration and reporting
J-18808-Ljbffr

📌 Guest Services Manager Queensland (Australia)
🏢 JHT Property Group
📍 Australia