Riverwood, Sydney NSW
Full Time | Monday to Friday | 8:00am – 4:00pm
$80,000 – $95,000 + Super (depending on experience)
About Sydney Fire Maintenance
Sydney Fire Maintenance is a fast-growing fire protection company specialising in the inspection, testing, maintenance and repair of essential fire safety systems across commercial, industrial and residential buildings throughout Sydney.
Although we're an established and respected business, we're entering an exciting stage of growth.
We're investing heavily in our people, systems and technology to build a highly efficient operation that will continue to grow for many years to come.
We're looking for someone who wants to be part of that journey.
This isn't just another administration role.
We're looking for someone who enjoys taking ownership, solving problems, improving processes and becoming a key part of a growing business.
If you like variety, enjoy being organised, and want to genuinely make an impact, we'd love to hear from you.
Service & Operations Coordinator
Riverwood, Sydney NSW
Full Time | Monday to Friday | 8:00am – 4:00pm
$80,000 – $95,000 + Super (depending on experience)
About Sydney Fire Maintenance
Sydney Fire Maintenance is a fast-growing fire protection company specialising in the inspection, testing, maintenance and repair of essential fire safety systems across commercial, industrial and residential buildings throughout Sydney.
Although we're an established and respected business, we're entering an exciting stage of growth.
We're investing heavily in our people, systems and technology to build a highly efficient operation that will continue to grow for many years to come.
We're looking for someone who wants to be part of that journey.
This isn't just another administration role.
We're looking for someone who enjoys taking ownership, solving problems, improving processes and becoming a key part of a growing business.
If you like variety, enjoy being organised, and want to genuinely make an impact, we'd love to hear from you.
The Opportunity




As ourService & Operations Coordinator, you'll be the central point between our technicians, customers and office.
You'll coordinate daily operations, ensure jobs run smoothly, communicate with clients and keep everything moving efficiently from booking through to completion.
You'll also work closely with the Managing Director to help improve the systems and processes that will support the next stage of our growth.
This role is ideal for someone who enjoys creating structure, improving efficiency and taking pride in keeping a busy business running smoothly.
Key Responsibilities
Your day-to-day responsibilities will include:
Scheduling routine maintenance services and recurring inspections for technicians and subcontractors
Managing service calls, repairs and defect works
Liaising with technicians throughout the day
Booking appointments and coordinating client access
Preparing quotations, work orders and invoices
Preparing Annual Fire Safety Statements (AFSS) and compliance documentation
Maintaining accurate job information usingUPTICK
Ordering materials and raising purchase orders
Coordinating supplier deliveries and subcontractor attendance
Following up outstanding work orders and customer enquiries
Ensuring service reports and documentation are completed accurately
General administration and office coordination
Identifying opportunities to improve workflows, systems and internal processes
About You
We're looking for someone who enjoys being organised and takes pride in getting things done properly.
You'll be confident communicating with clients and technicians,



comfortable working in a fast-paced workplace and capable of managing multiple priorities without losing attention to detail.
Ideally you'll have:
Previous experience as a Service Coordinator, Operations Coordinator or similar role
Experience usingUPTICK(highly regarded)
Excellent organisational and time management skills
Strong customer service and communication skills
Experience preparing quotations and invoices
High attention to detail
Strong Microsoft Office skills
The ability to prioritise competing tasks
A positive attitude with a willingness to learn and improve
Experience within thefire protection, building services, HVAC, trades, or strata industrieswill be highly regarded, although not essential.
Why Join Sydney Fire Maintenance?
This is an opportunity to join a business where you'll genuinely make a difference.
You'll work closely with management, have input into how the business operates and play an important role in helping us build an even better company.
We offer:
Full-time, stable employment
Monday to Friday (8:00am–4:00pm)
Modern office based in Riverwood
Supportive family-owned business
Opportunity to work closely with the Managing Director
A role where your ideas and initiative are genuinely valued
Ongoing training and development
Long-term career progression as the business continues to grow
A varied role where no two days are the same
Who We're Looking For
We're looking for someone who wants more than just another job.
We want someone who enjoys building systems, improving processes, taking ownership of their work and becoming an integral part of our business for years to come.
If you're motivated, organised and excited by the opportunity to grow alongside a successful and expanding company, we'd love to hear from you.
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📌 Service & Operations Coordinator (New South Wales)
🏢 Sydney Fire Maintenance
📍 New South Wales