Ready to take your ICT support skills into a meaningful public sector role?
This is your chance to join a energetic Queensland Government digital team making a real difference in community safety.
THE ROLE
Talent Street is seeking an experiencedA04Technical Support Officerfor a contract engagement with a Queensland state government agency based in Brisbane.
This is a hands-on technical role sitting within a busy Digital Service Delivery environment.
You'll be providing Tier 1/2 support, contributing to ICT operations, and helping keep critical systems running smoothly across multiple sites.The role would also require 4-days working from the office / weekly and salary on offer is at a max of $***** including super/hour.
WHAT YOU'LL BE DOING
Delivering operational ICT support - both on-site and remote - across a primarily Microsoft environment
Providing Tier 1/2 helpdesk and contact centre support, including incident triage, diagnosis, and escalation
Configuring, installing, monitoring, and managing ICT environments to a high technical standard
Developing and maintaining documentation including knowledge-based articles and work instructions
Training end users on desktop environments and applications as needed




Managing your own workload to meet defined service levels and deadlines
Acting as an escalation point during major service interruptions, including out-of-hours where required
Mentoring junior staff and supporting consistent adherence to ICT standards and procedures
WHAT YOU'LL BRING
Demonstrated technical expertise in ICT environment management, configuration, and implementation across one or more technical domains
Proven experience delivering high-quality ICT support with a strong focus on prioritisation and working autonomously
Solid understanding of ITIL Service Management processes and experience - or the ability to quickly learn - ServiceNow
Ability to identify, diagnose, and resolve ICT issues within agreed SLAs
Strong communication skills, both written and verbal, with experience producing technical documentation and reports
Interpersonal skills that support effective collaboration, client service, and team mentoring
NICE TO HAVE
Current C class driver's licence (highly desirable given potential travel between sites)
Familiarity with Queensland Government ICT environments or public sector service delivery
Experience with on-call support arrangements
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📌 Technical Support Officer (Brisbane)
🏢 PATH4 Group
📍 Brisbane