Administration and Business Operations Coordinator
Are you an experienced business operations professional who understands both the day-to-day running of a busy office and the financial performance behind it?
Level Plumbing Lithgow is looking for a commercially minded
Business Operations Coordinator
who can step into the role with confidence and take ownership of our office operations, workflow and financial reporting.
This is not an entry-level administration role. We need someone who already understands cash-flow forecasting, profit and loss reporting, back-costing and the financial impact of operational decisions as well as administration systems.
What We Offer
Full-time, stable employment
Monday to Friday hours
No weekend work
Some flexibility around working hours
A supportive, down-to-earth team
Genuine responsibility and autonomy
Long-term opportunity within a growing local business
Who We Are
Level Plumbing Lithgow is an established plumbing business servicing residential, commercial and government clients across Lithgow and the surrounding region.
Our work ranges from maintenance to construction work in the domestic and commercial sectors. We are known for excellent customer service, strong technical capability and solving problems that others cannot, or will not.
We are looking for an experienced person to take ownership of the day-to-day office and operational coordination of the business.
About the Role
You will be responsible for keeping the operational and administrative side of the business organised, informed and moving forward.




You will coordinate work from the initial enquiry and scheduling stage through to job completion, invoicing and back costing. You will also provide the Directors with accurate financial and operational information to support decision-making.
This role requires someone who can understand the numbers, identify problems and act without needing constant direction.
Key Responsibilities
Prepare and maintain cash-flow forecasts
Read and understand profit and loss reports
Complete regular back-costing and review job profitability
Identify margin losses, cost overruns and recurring issues
Monitor Work In Progress and ensure completed jobs are invoiced promptly
Manage receivables, supplier invoices and upcoming financial commitments
Coordinate technician schedules and job allocations
Monitor active jobs and resolve workflow bottlenecks
Maintain accurate records in Simpro and other business systems
Coordinate compliance documentation, licences and training records
Improve office systems, procedures and workflows
Provide clear financial and operational reporting to the Directors
Answer calls and emails and maintain professional customer communication
What We're Looking For




To be considered, you must have:
Experience in business operations, office management, senior administration or commercial coordination
Practical experience with cash-flow forecasting
A sound understanding of profit and loss reporting
Experience with job costing or back-costing
Solid accounts receivable and invoicing experience
Strong Excel skills and confidence working with financial information
Excellent organisational and workflow-management skills
The ability to identify problems and recommend solutions
The confidence to work independently and take ownership
Strong communication skills and attention to detail
Highly Regarded
Experience with any of the following will be an advantage:
Simpro
Xero
Plumbing, construction or another trade-based service business
FMWeb 2.0
BGIS BSafe
Commercial maintenance contracts
Commercial project contracts
Government or facilities-management clients
Who This Role Will Suit
This role will suit someone who:
is already comfortable working with business financials;
understands how administration, workflow and cash flow affect profitability;
takes ownership rather than waiting for instructions;
can balance detailed financial work with scheduling, phones and customer communication; and
notices when something is not working and takes steps to improve it.
This role will not suit someone whose experience is limited to reception, data entry or basic administration.
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📌 Administration And Business Operations Coordinator (New South Wales)
🏢 Hot Flush Plumbing
📍 New South Wales