About the company:
We're partnering with a globally recognised leader in the Consumer Electronics and Home Appliances industry.
Based in Scoresby, they pride themselves on innovation, outstanding customer experiences, and creating a supportive workplace where employees are encouraged to develop and succeed.
This is a fantastic opportunity to join a well-established international organisation.
About the role:
In this inbound customer service role, you will deliver high-level, personalised assistance to help customers with warranties and order enquiries.
This service-oriented position involves building rapport with customers and providing award-winning support.
The role operates on a rotating roster, Monday to Friday, with shifts scheduled between8:30am and 7:00pm.
There may also be the occasional Saturday shift, which will attract applicable penalty rates.
Your total working hours will average37.5 hours per week.
What You'll Be Doing:
Deliver an exceptional experience by engaging with customers to identify their needs
Offer solutions that best meet customer needs




Answer all calls and emails to sales support in a polite, friendly, timely and professional manner
Provide warranty details as requested
Manage and be responsible for the inbox
Provide reports as requested
Manage any customer return and credit requests
Update customers on any changes in a timely manner
About You:
Previous experience in a call centre or customer service role
Excellent communication and relationship-building skills
A positive, proactive attitude and strong problem-solving ability
The ability to multitask and stay organised in a busy workplace
Intermediate computer skills
Experience using SAP (highly regarded but not essential
What's In It For You:
Join a respected global organisation with an outstanding reputation
Competitive salary package
Ongoing training
Employee discounts across a range of products
Free onsite parking
Supportive team culture where your contribution is recognised and valued
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📌 Inbound Customer Service (Melbourne)
🏢 Trade Counter Sales
📍 Melbourne