Blacktown Womens and Girls Health Centre – Blacktown NSW
We are seeking a dynamic and experienced Client Services Manager to provide senior operational and professional leadership across counselling, intake and program delivery within a not-for-profit, women's community services setting.
This role is responsible for ensuring the delivery of secure, high-quality, trauma-informed, culturally secure, feminist, and person-centred services that support the safety, wellbeing, and empowerment of women.
The position leads multidisciplinary teams, oversees integrated service delivery systems, and contributes to continuous improvement, service planning, and organisational development.
This role operates with significant autonomy within organisational frameworks and plays a key leadership role in operational performance, compliance, workforce leadership, and service innovation.
SCHADS Award Classification 7
38 hours per week (Full-time)
About the Role
We are seeking a dynamic and experienced Client Services Manager to provide senior operational and professional leadership across counselling, intake and program delivery within a not-for-profit, women's community services setting.
This role is responsible for ensuring the delivery of safe, high-quality, trauma-informed, culturally safe, feminist, and person-centred services that support the safety, wellbeing, and empowerment of women.
The position leads multidisciplinary teams, oversees integrated service delivery systems, and contributes to continuous improvement, service planning, and organisational development.
This role operates with significant autonomy within organisational frameworks and plays a key leadership role in operational performance, compliance, workforce leadership, and service innovation.
About Our Service
Blacktown Women's and Girls Health Centre provides specialist, women-centred health,



case management, and community engagement services that support the wellbeing of women and girls in our community. Our services include domestic and family violence counselling, generalist case management, primary healthcare, and a range of education, prevention, and community engagement programs.
Key Responsibilities
Lead integrated service delivery across counselling, intake, and programs
Oversee intake, triage, waitlists, and client pathways to ensure safe and timely access to services
Provide operational leadership for program development, delivery, and evaluation
Manage and support multidisciplinary teams, including supervision, performance development, and workforce planning
Oversee operational and clinical governance systems (within scope)
Ensure compliance with WHS, SCHADS Award, funding agreements, and relevant legislation
Strengthen stakeholder relationships and sector collaboration
Contribute to service planning, funding submissions, and organisational strategy
Drive continuous improvement and service innovation
About You
Tertiary qualifications in social work, psychology, counselling, community services, management or related field
Eligibility for professional registration or membership (AASW, PACFA, ACA, AHPRA or equivalent)
Demonstrated experience in senior leadership within counselling, intake, or community services
Strong capability in service delivery management, risk assessment, and program oversight




Proven ability to lead multidisciplinary teams and foster a positive workplace culture
Sound knowledge of compliance frameworks including WHS, SCHADS Award, and funding obligations
Excellent communication, stakeholder engagement, and strategic thinking skills
Requirements
Current National Police Check
Current Working with Children Check
Current unrestricted driver's licence
Why Join Us
Senior leadership role with real impact on women's services
Opportunity to shape programs and service innovation
Supportive, values-driven organisational culture
Professional development and leadership growth opportunities
Genuine Occupational Requirement:
Being female is a genuine occupational requirement of this position under Section 31(2)(h) of the Anti-Discrimination Act *****), as this role is performed within a women-only service delivering trauma-informed support to women and girls.
Our Commitment to Inclusion
At Blacktown Women's and Girls' Health Centre we are committed to creating a diverse, inclusive, and respectful workplace where everyone feels valued, safe, and supported. We welcome applications from women of all backgrounds, including Aboriginal and Torres Strait Islander women, women from culturally and linguistically diverse communities, women with disability, and LGBTQIA+ women.
We recognise the strength that diversity brings to our organisation and are committed to ensuring our services and workplace reflect the communities we support. We encourage applicants who share our commitment to social justice, equity, and creating positive change for women and families.
We welcome applications from people who are passionate about making a positive difference in the lives of women and contributing to a supportive, values-driven team.
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📌 Client Services Manager (Sydney)
🏢 Blacktown Womens and Girls Health Centre
📍 Sydney