NGW Fasteners is seeking a Store Assistant to join our team at our Edgeworth location. This is a
full-time position
that plays a vital role in delivering exceptional customer service and maintaining smooth retail operations. As a Store Assistant, you will be the backbone of our store, ensuring our customers receive outstanding support whilst our products and services remain well-organised and accessible. Your contributions will directly impact customer satisfaction and help drive the success of our business.
What you'll be doing
Providing friendly and knowledgeable customer service to retail customers, answering product inquiries and assisting with purchases
Restocking shelves and displays to ensure products are well-presented and readily available
Operating the till system accurately and processing customer payments using various payment methods
Maintaining a clean, safe and organised store environment in accordance with health and safety standards
Assisting with stock management, including receiving, checking and labelling inventory
Supporting promotional activities and ensuring marketing materials are displayed appropriately
Building positive relationships with customers and identifying opportunities to enhance their shopping experience
Handling customer enquiries and complaints professionally and escalating issues when necessary
Performing general administrative tasks as required to support store operations
What we're looking for




Strong communication skills with the ability to engage customers and colleagues effectively
A friendly, approachable demeanour with a genuine desire to help others
Reliability and punctuality
Basic numeracy skills and the ability to operate a till or point-of-sale system
Physical capability to lift, carry and stock items safely
Attention to detail and the ability to maintain high standards of cleanliness and organisation
A willingness to learn about products and develop product knowledge
Team player mentality with the ability to work collaboratively with colleagues
Ability to remain calm and professional during busy periods
What we offer
competitive remuneration
a positive and collaborative working workplace
the opportunity to develop valuable retail and customer service skills
we value our employees and are invested in their professional growth and wellbeing
we encourage a friendly workplace culture where every team member feels valued and respected
About us
NGW Fasteners is a leading retailer in the fasteners and industrial supplies sector. With a strong reputation for quality products and excellent customer service, we serve both trade professionals and retail customers throughout Newcastle. Our mission is to provide our customers with reliable products, expert advice and outstanding service. We are proud of our knowledgeable team and our commitment to meeting the diverse needs of our community.
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📌 Store Assistant (New South Wales)
🏢 NGW Fasteners
📍 New South Wales