Defence Housing Australia in Townsville invites applications for the Customer Service Centre Scheduling Manager role within the Service Delivery Group.
You will influence operational strategies, monitor, analyse and report on the Customer Service Centre to optimise resource use and service delivery.
You will lead across multiple sites, manage scheduling and labour forecasting in a large contact centre, and engage a national network to deliver outcomes.
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📌 National Scheduling Manager – Customer Experience (Townsville)
🏢 Defence Housing Australia
📍 Townsville
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