Supply Chain Project & Key Account Coordinator-Chinese Speaking
S.F. Holding Co., Ltd. (Stock Code: ******.SZ, ****.HK) was founded in **** in Shunde, Guangdong, with its headquarters located in Shenzhen, China.
After years of development, SF has grown into the largest integrated logistics service provider in China and Asia, and the fourth largest globally.
SF upholds its core values of"Customer Centered, Honesty Based, and Love Oriented,"and embraces a corporate spirit ofBe professional & dedicated, Be self-critical, Be pioneering.The company is dedicated to continuously enhancing customer experience and service value.
SF Express Australia, established in Sydney in ****, is a key part of SF International's global network.
We are committed to providing efficient and reliable cross-border e-commerce logistics solutions, international express, warehousing and distribution, and third-party logistics (3PL) services to customers across Australia and Oceania.
With deep local market knowledge and global resources, we empower our clients in both "going global" and "bringing in," acting as a strong logistics partner in China-Australia trade.
Company Introduction
S.F. Holding Co., Ltd. (Stock Code: ******.SZ, ****.HK) was founded in **** in Shunde, Guangdong, with its headquarters located in Shenzhen, China.
After years of development, SF has grown into the largest integrated logistics service provider in China and Asia, and the fourth largest globally.
SF upholds its core values of"Customer Centered, Honesty Based, and Love Oriented,"and embraces a corporate spirit ofBe professional & dedicated, Be self-critical, Be pioneering.The company is dedicated to continuously enhancing customer experience and service value.
SF Express Australia, established in Sydney in ****, is a key part of SF International's global network.
We are committed to providing efficient and reliable cross-border e-commerce logistics solutions, international express, warehousing and distribution, and third-party logistics (3PL)



services to customers across Australia and Oceania.
With deep local market knowledge and global resources, we empower our clients in both "going global" and "bringing in," acting as a strong logistics partner in China-Australia trade.
Key Responsibilities
1. Key Account Support & Coordination
Act as a key contact point between strategic clients and internal operations teams
Coordinate and follow up on daily operational issues (inbound, outbound, delivery, exceptions)
Ensure service quality meets client expectations and internal KPIs
Support issue resolution by aligning customer needs with operational capabilities
2. Cross-functional Communication
Liaise closely with internal teams including warehousing, transport, and customer service
Coordinate with external stakeholders such as logistics vendors and service providers
Facilitate transparent and efficient communication to ensure smooth end-to-end execution
3. Operational Support & Process Improvement
Assist in monitoring operational performance and identifying improvement opportunities
Support SOP optimisation and workflow enhancements
Contribute to improving service consistency and customer satisfaction
4. Project Exposure & Development
Participate in client onboarding and project implementation
Gradually take ownership of smaller-scale accounts or projects
Develop capability to manage end-to-end logistics solutions independently
Key Requirements / Skills
Experience inlogistics / supply chain / 3PL / freight forwardingis preferred
Strong coordination and problem-solving skills in a fast-paced environment
Ability to communicate effectively with both clients and internal teams
Detail-oriented with a strong sense of ownership and accountability
Interest in developing into a client-facing, project ownership role
A formal qualification in Supply Chain or Logistics will be considered a strong advantage
Experience in project management or coordination roles will be considered an advantage
Bilingual in English and Chinese is highly preferred due to frequent communication with HQ and regional teams.
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📌 Supply Chain Project & Key Account Coordinator-Chinese Speaking (Sydney)
🏢 SF International
📍 Sydney