Customer Service / Operations Coordinator
Why Smallmon's:
We're a family-owned waste and recycling business, born and bred in the Riverina, since ****. Our name's on every truck, so when a customer calls, they're not talking to a call centre, they're talking to someone who actually knows the job. This is a genuinely busy front line: 45 staff, a full fleet, and calls coming in about everything from skip bins to grease traps to farm waste pickups. You'll be the first voice people hear, and often the one who sorts it before it needs to go further.
What you'll be doing:
Own the phones and inbox.
Calls, emails and web enquiries. You're the first port of call for the business, first impression, first read on what a customer actually needs, first chance to get it right.
Get sharp on 18+ service lines, rapid.
Skip bins one call, grease traps the next, a farmer asking about tank pump-outs after that. No two calls the same.
Use your judgement.
Triage enquiries,



handle what's yours, and loop in the right person when it's theirs, backed by multiple operations coordinators who know the job as well as you will.
Keep the wheels turning.
Accuracy is key, nothing missed, nothing left hanging.
Work where the action is.
Based at our Bomen Road office, shoulder to shoulder with the crew actually doing the jobs.
What you'll need:
Customer service experience — phone-based preferred
Comfortable with computers and learning new systems quickly
Someone who stays calm when three lines are ringing at once
What we offer:
Discounted waste and recycling services for your own home or property
Real career development opportunities with a growing local business
Competitive wages
A supportive, collaborative team
#J-*****-Ljbffr

📌 Customer Service / Operations Coordinator (Wagga Wagga)
🏢 Smallmon Brothers Waste
📍 Wagga Wagga