Accounts Receivable Lead / Collections Officer

About Alliance Australia

Alliance Australia, part of BusinessNSW, is a leading provider of staffing, NDIS and community care services across Australia. We connect great people with meaningful work and support services that make a genuine difference in local communities.

The Chance

We're looking for an experienced Accounts Receivable Lead / Collections Officer to take ownership of aged debt, accelerate collections and help maintain strong cash flow across the business.

You'll work closely with branch managers, finance teams and clients to resolve payment issues, reduce outstanding debt and drive collection performance. If you're commercially minded, solutions-focused and enjoy building relationships while achieving results, we'd love to hear from you.

What You'll Be Doing
Manage aged debt and achieve debtor day targets
Follow up outstanding accounts and negotiate payment plans
Prepare invoices, statements and debtor reporting
Resolve invoice queries and payment disputes
Reconcile accounts,



receipting and banking activities
Partner with branch managers on collection strategies
Support specialised billing processes including NDIS, DVA and Lifetime Care

About You
Proven experience in Accounts Receivable, Credit Control or Collections
Robust negotiation and stakeholder management skills
Excellent attention to detail and reconciliation accuracy
Confident managing difficult conversations professionally
Strong problem-solving and analytical skills
Comfortable working with finance systems and reporting tools

Why Join Us?

At Alliance Australia, your work directly supports services that improve people's lives.

We also offer:
22 days annual leave (including a birthday leave day and an extra Christmas/New Year leave day)
26 weeks paid parental leave
Salary packaging opportunities
Fitness Passport, health perks and EAP support
A supportive team with genuine purpose behind the work
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📌 Collections Lead New South Wales
🏢 Alliance Australia
📍 New South Wales