If you enjoy building genuine relationships with customers and take pride in keeping things running smoothly behind the scenes, this role atFrizelle Sunshine AutomotiveinTweed Headscould be exactly what you have been looking for.
About the role:
As aService Advisorat our Mazda dealership, you will be the key link between customers and the service team, making sure every vehicle visit is handled with care and every customer leaves with confidence in the work done on their car.
Your day-to-day will include:
Greeting customers and managing vehicle bookings, giving you the chance to build lasting relationships with a loyal Mazda customer base
Preparing and presenting clear service estimates so customers always know what to expect
Coordinating with technicians to track job progress and communicate updates, keeping the workshop running efficiently
Following up on completed work and warranty claims, developing your knowledge across the full service lifecycle
Identifying additional service needs that genuinely benefit the customer, growing your product expertise along the way
About you:
You are someone who communicates clearly, stays organised under pressure, and genuinely enjoys helping people navigate what can sometimes feel like a stressful experience.
More about you:
Previous experience in a service advisor or customer-facing automotive role is highly regarded
Confidence using dealer management systems or similar software will help you settle in quickly




A current driver's licence is essential for this role
Solid attention to detail means nothing slips through the cracks on your watch
You enjoy working as part of a team while also taking ownership of your own customer relationships
The benefits:
Frizelle Sunshine Automotive offers more than just a job, it offers a place to build a real career in one of Queensland's most established automotive groups.
Benefits include:
A permanent, full-time role providing genuine stability and long-term career prospects
Access to ongoing training and manufacturer support to keep your skills current
A supportive team environment where your contribution is recognised
The opportunity to work with one of the most trusted vehicle brands in Australia
A convenient Tweed Heads location with easy access from both Queensland and northern New South Wales
JoinFrizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family.
We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership.
With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.
We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
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📌 Service Advisor Mazda (Tweed Heads)
🏢 Frizelle Sunshine Automotive
📍 Tweed Heads