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We're on the lookout for a self-motivated and resourceful Administrative Assistant to provide administrative and operational assistance to the Contract Administration team, focusing on the day-to-day management of the FM Clean system.
The role ensures accurate data entry, timely reporting, and compliance with contractual obligations and key performance indicators.
This role is aFixed term contract role for 12 months, based in our ISS office inMilperra 5 days per week,
The position requires a highly organized, detail-oriented individual who can manage multiple priorities while delivering exceptional service to internal and external stakeholders.
Key Accountabilities:
Manage reactive cleaning workflows by ensuring work orders are assigned, accepted, and effectively communicated to the operations team for timely completion.
Administer site-based periodic cleaning schedules, maintaining accuracy across monthly, quarterly, and annual service requirements.
Oversee proactive cleaning programs, including carpet cleaning, ensuring schedules are up to date, and services are completed and invoiced accurately.
Distribute daily customer complaint reports and provide ad hoc reports and notifications as require
Manage and respond to help desk emails, triaging requests and allocating tasks to the operations team to support timely resolution
Track key performance indicators (KPIs) using spreadsheets,



ensuring accurate reporting and clear communication of performance outcomes to the operations team
Maintain tracking of monthly meetings through spreadsheets, ensuring accurate records and providing clear updates to the operations team.
Assist the Contract Administration team with the setup and closure of sites in Navision, Kronos, and Chris21.
Support the team with updates and maintenance of Navision jobs and tasks to ensure accurate reconciliation with FMClean billing reports.
Assist with the preparation and distribution of regular and ad hoc cleaning invoices, including monthly invoicing for agencies and TAFE via the Ariba portal.
Respond to customer invoice queries in a timely and professional manner, ensuring issues are resolved efficiently.
Min 3 years' administrative experience
Previous customer service experience & System administration and Recordkeeping skills
What We Offer
Market-competitive salary packaging
Staff discounts across top brands
Global learning and development pathways
Internal mobility and career growth
A positive, high-performing culture
Our Commitment
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities.
We are committed to fair pay and a safe working environment.
Learn more about ISS in Australia and New Zealand on our website.
Please note: No agency applications are accepted
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📌 Administration Support Officer (New South Wales)
🏢 ISS Global
📍 New South Wales