Strategic Deployment Services – Maryborough QLD
An opportunity has arisen for aCustomer Service Officerto join ourdynamicteam.
SDS Trainingis recognised as one of the leading registered training organisation (RTO) throughout Queensland.
This company has a national network geared towards providing exceptional customer service offering quality industry relevant training solutions in the Transport, Heavy Industry, Civil Construction, Mining, Drilling, High Risk, Rail and the Health sectors.
As the organisation is diversifying to meet the ever changing needs of clients, we are looking for a dynamic person to join the team.
Previous experience in the VET industry would be highly regarded.
Key responsibilities of the role include:
Building new client relationship through, networking, walk-in-sales, innovative thinking & cold calling.
Answering enquiries from potential and existing customers who are predominately based throughout Queensland.
Liaising between multiple parties internally and externally to resolve customer concerns and provide solutions to continuous improvement.
Committed to broadening the client base by offering the highest quality of customer service and support.
You will bring to the role:
Previous demonstrated in administration and customer relations
Scheduling
Confident and dynamic personality
Dynamic phone manner - cold calling
Enthusiastic tone and voice
Strong rapport and relationships – building skills
Self-motivated with a "can do" attitude
Robust written and verbal communication skills
Ability to multi-task, prioritise and problem solve
Ability to efficiently manage and schedule multiple diaries simultaneously, ensuring seamless coordination and time management across various individuals and teams.
Quick adaptability to changes in schedules, proactively addressing conflicts and logistical challenges to ensure smooth operations and minimal disruption.
Excellent computer skills and ability to quickly learn and use our CRM and Student Management System
Ability to learn new systems
Current Blue Card or must be willing to obtain one
This is the perfect opportunity for any individual experienced in customer service and processes the passion to exceed and develop within the organisation.
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