Inbound Call Centre Customer Service Representative

We have 3 exciting new Inbound Customer Service roles available at our Warwick Farm head office!

Our Story:

Direct Freight Express is a nationwide family owned & operated Company with over 32 years experience in Road Transport. We currently have over 2200 employees across 65 locations and owe our growth to our dedication to customer focus, innovation and service.

The Opportunity:

We are currently seeking highly motivated individuals to join our team as soon as possible:

Role: 3x Call Centre Customer Service Representatives- Permanent full time roles available

Location: Warwick Farm, NSW 2170

FULLTIME HOURS

Expected Hours of Work: MON- FRI (8 hour shift)

The position will include duties such as but will not be limited to:
High volume inbound calls
Addressing existing and current customer enquires/matters and or complaints
Track and trace deliveries to provide feedback to customers i.e. ETA
Maintain status of enquiry by using internal systems




Liaise with different levels of people within the organisation to locate freight
General administrative functions.

About you:
Demonstrated experience working within a high-volume contact centre setting (2 years)
Professional and confident with a customer service focus
Impeccable communication skills, both verbal and written
Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
Positive and resilient outlook
Excellent problem solving and investigative skills
Able to provide at least two employment references.
Free onsite park, and close proximity to Warwick Farm train station
Outstanding office environment
Free access to our employee assistance program.

We are an equal prospect employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have the chance to
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📌 Inbound Call Centre Customer Service Representative New South Wales
🏢 Direct Freight Express
📍 New South Wales