Randstad seeks an experienced Night Shift Call Centre Team Leader in Sydney CBD to guide a team of 15 night-shift operators handling critical 000 emergency calls. The role follows an 8-week rotating roster (4-on, 4-off) with shifts from 8:30pm to 6:10am, office-based in a premier Australian telecommunications workplace.
You will coach performance, manage KPIs, schedule staffing, and resolve high-priority escalations while maintaining service quality for the community.
J-18808-Ljbffr
📌 Night Shift Call Centre Team Leader – 000 Emergency Ops New South Wales
🏢 Select Aust Sydney
📍 New South Wales
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