We are a Sydney‑based foreign exchange company with branches across Current South Wales, Queensland, Victoria, South Australia, and Western Australia. Our services include foreign banknote exchange, instant money transfer, travel currency solutions, and online currency ordering, helping customers secure competitive rates with convenience and confidence.

We are currently seeking a Full‑Time/Part‑Time / Casual Customer Service Specialist who can work 2–5 days per week, including potential weekend shifts.

About Us

We are a Sydney‑based foreign exchange company with branches across Current South Wales, Queensland, Victoria, South Australia, and Western Australia. Our services include foreign banknote exchange, instant money transfer, travel currency solutions, and online currency ordering, helping customers secure competitive rates with convenience and confidence.

We are currently seeking a Full‑Time/Part‑Time / Casual Customer Service Specialist who can work 2–5 days per week, including potential weekend shifts.

Qualifications & Experience
Positive, professional, and customer‑focused attitude
Excellent communication skills
Bilingual in English and Mandarin Chinese (required)




Responsible, reliable, and accountable
Robust ability to work both independently and within a team
Availability for 2–5 working days per week, including weekends when required
Ability to work at Warringah Mall or Bondi Branch
Retail or customer service experience is highly regarded

Key Responsibilities
Handle incoming customer phone enquiries
Assist Mandarin‑speaking customers with transactions and enquiries
Process and file customer documents
Complete customer requests and assist with account reconciliation
Support daily branch operations and administrative tasks
Perform daily transaction data entry and bank reconciliation

Benefits
Comprehensive qualified training to build strong customer service and operational skills
Clear entry‑level pathway into the financial services industry
Supportive team environment with ongoing coaching and development
Base salary plus performance bonus
Annual salary and performance review
Long‑term, secure role with opportunities for career progression
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📌 Currency Exchange Shop Teller & Customer Service Specialist Mandarin Speaking Northern Beaches Council
🏢 Red Rate
📍 Northern Beaches Council