Meals on Wheels Fraser Community – Maryborough QLD

About Meals on Wheels Fraser Community

We are a community-based organisation dedicated to supporting older people and vulnerable members of the community to live independently. We provide nutritious meals and friendly service, delivered with care and respect. We also sell meals to the public from our retail store.

About the Role

We are seeking a friendly, organised, and compassionate Client Service Officer to join our team. This role is central to ensuring our clients receive timely, accurate, and supportive service. You will be the first point of contact for clients, carers, volunteers, and stakeholders, playing a key role in coordinating services and maintaining strong relationships.

Key Responsibilities
Respond to client enquiries via phone, email, and in person
Process referrals, client registrations, and service changes
Maintain accurate client records and databases
Liaise with volunteers, drivers, and kitchen staff to ensure smooth service delivery
Handle scheduling,



cancellations, and special dietary requirements
Provide empathetic, client-focused support in line with Meals on Wheels values
Assist with general administrative tasks as required

About You
Strong customer service and communication skills
Empathetic, patient, and respectful approach to working with people from all walks of life
Well-organised with robust attention to detail
Confident using computer systems and databases
Ability to work independently and as part of a team
Experience in community services, aged care, or administration

What We Offer
Meaningful work that makes a real difference in the community
Supportive and inclusive team setting
Training and ongoing support
Flexible working arrangements where possible

Meals on Wheels is an equal prospect employer and encourages applications from people of all backgrounds.
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📌 Client Service Officer Maryborough
🏢 Meals On Wheels Fraser Community
📍 Maryborough