Sales & Operations Co-ordinator
Own customer accounts and end-to-end job delivery in a fast growing & supportive company.
About Us & The Role
We are a family-owned personal care & wash manufacturing business based in Sydney and are looking for a proactive, organised Sales & Operations Co-ordinator to become the central point of contact for our contract manufacturing customers.
You'll own accounts end to end, from first enquiry and quote through production and on-time delivery, while keeping jobs running smoothly across the factory floor.
The role combines customer and commercial work with hands-on operational support across production, inventory, and dispatch to best service our customers.
This is a role for someone who wants ownership, not a task list.
If you like seeing projects through, spotting gaps before anyone points it out, and being the reason a project is delivered right and on time, you'll do well here.
Part account manager, part operations coordinator, part problem-solver, working directly with the people who develop, cost, produce, and ship what we make.
Reports to the Technical Manager, working closely with the operations and warehouse teams.
Key Responsibilities
Customer & account management
Act as the primary contact for contract customers across enquiries, quoting, forecasting, order processing, and day-to-day communication
Manage and grow your accounts with a proactive sales mindset, spotting opportunities to lift order frequency, volume, and product range
Coordinate new product development with existing and new customers, keeping them informed at each stage
Prepare contract customer proposals and costings end to end




Own each job from order through to on-time delivery, including factory floor presence, dispatch, and job documentation
Capture and file job details and evidence for quality, compliance, and customer records
Manage packaging artwork briefs, supplier coordination, sampling, and the approval process
Operations & administration
Process sales orders, administer systems, and book/coordinate logistics, update forecasts
Support the team with cycle counts, inventory corrections and job completions (if required).
Assist warehouse, inventory, and production teams proactively, identifying gaps and actioning them without being asked
Requirements
At least 1 year experience in account management or a customer-facing sales role, ideally within manufacturing or FMCG
A proactive, ownership-driven approach; you see what needs doing and do it, rather than waiting to be told
Strong attention to detail; critical for accurate orders, costings, and error-free job execution
Highly organised, comfortable managing multiple jobs and customers at once without dropping detail
Confident communicator across customers, suppliers, and internal teams
Comfortable moving between the computer work, customer calls, and the factory floor in the same day
Confident with ERP, CRM, and office systems (full ERP training provided)
What We Offer
A supportive, family-owned workplace
A performance framework after successful completion of first year to track progress for a KPI-based bonus program thereon.
A genuine end-to-end role with exposure across sales, operations, production, and dispatch
The chance to make a meaningful contribution to a growing manufacturing business
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📌 Sales & Operations Co-Ordinator (New South Wales)
🏢 Soap Solutions
📍 New South Wales