Overview
When you join Caterpillar, you become part of a global team that values collaboration, innovation, and the impact of our work on communities worldwide.
Career Area
Sales
Program Overview
As a Pre-field Trainee – Dealer Service Operations (Product Support) you will participate in an ***** month Field Representative development program that accelerates your career through hands‐on rotations, technical training, and international exposure.
Product Support Focus
Product Support at Caterpillar helps dealers optimize parts and service operations to improve equipment uptime and business performance. The role is not focused on product design or engineering development; instead, it involves collaborating with Cat dealers to improve operations, influence business outcomes, and deliver customer support throughout the equipment lifecycle.
Field Rep Program Benefits
12‐week intensive onboarding and training experience
International exposure, including travel across Asia and Europe on learning trips
Rotational assignments across key business functions
Mentorship from experienced leaders and technical experts
Learning Opportunities
Build foundational knowledge of Caterpillar's products, services, customers, and dealer network
Develop technical, commercial, and professional skills
Collaborate with cross‐functional teams across product development, dealer management, marketing, and sales
Gain exposure to process improvement and operational excellence practices
Rotational Assignments
Assignments span various Caterpillar divisions to develop industry and product application knowledge, build a strong understanding of the Cat dealer network, and strengthen your capabilities for future roles within the organization.




Future Role
Upon successful completion of the program you will move into a field role that includes:
Partnering with Cat dealers to improve parts and service operations
Building dealer capability and driving process improvement initiatives
Executing product support and aftermarket strategies that improve customer outcomes
Supporting customers by helping dealers solve operational and business challenges
Using data and insights to identify opportunities and deliver sustainable solutions
Acting as a trusted advisor to dealers, helping them improve performance and deliver exceptional customer experiences
Candidate Profile
Degree in Engineering, Business, Supply Chain, Project Management, Data Analytics, Operations Management, or a related discipline
Experience managing or supporting projects, process improvement initiatives, or operational improvements
Strong communication and relationship‐building skills
Enjoyment of problem solving and working with data
Demonstrated growth mindset and adaptability
Willingness to travel up to 30% and relocate within Australia
Full working rights in Australia
You may also have up to three years of experience in engineering, project management, operations, or change management.
Additional Information
Applicants will be considered from across Australia, but relocation may be required after the developmental period. Company support is provided for relocation.
This position requires working onsite five days a week.
Relocation is available for this position.
Visa sponsorship is not available for this position.
Equal Chance Statement
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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📌 Pre-Field Graduate – Dealer Service Operations (Product Support) (Victoria)
🏢 Caterpillar
📍 Victoria