Wolters Kluwer Health is a global leader in clinical decision support and healthcare technology solutions. We help healthcare professionals make informed decisions at the point of care through trusted solutions including UpToDate, Lexidrug, and Expert AI. Our mission is to improve patient outcomes and support healthcare organizations through evidence-based technology and innovative clinical solutions. We are seeking a high-performing Clinical Account Manager to join our Australian Health team, based in Brisbane. Reporting to the Sales Director, this role is responsible for managing and growing a portfolio of strategic healthcare accounts across Queensland and other assigned territories. The Clinical Account Manager will drive both renewal and new business revenue across Wolters Kluwer's clinical technology portfolio, including UpToDate, Lexidrug, and Expert AI. The successful candidate will have a proven track record in enterprise healthcare sales, strong experience working with government and public healthcare organizations, and the ability to build executive-level relationships that deliver long-term customer value.
WHAT YOU DO
Revenue Growth & Account Management Achieve and exceed annual sales and renewal targets. Manage the full customer lifecycle, including renewals, upsell opportunities, and new business acquisition. Develop and execute strategic account plans for assigned healthcare organizations. Identify expansion opportunities within existing accounts and new prospects. Maintain an accurate sales pipeline and provide regular forecasting updates.
New Business Development Generate new business opportunities across public and private healthcare sectors. Drive solution-based sales conversations focused on clinical, operational, and strategic outcomes. Lead complex sales cycles involving multiple stakeholders and procurement processes. Build strong relationships with clinical leaders, executive management, procurement teams, digital health leaders, and key influencers.
Customer Success & Adoption Partner with customers to maximise utilisation and adoption of UpToDate, Lexidrug, and Expert AI. Ensure customers achieve measurable value from Wolters Kluwer solutions. Support implementation, training, and customer engagement initiatives in collaboration with internal teams. Identify and address risks that may impact renewals or customer satisfaction.
Government & Strategic Accounts Develop strong relationships with state government health agencies, public hospitals, health networks, and healthcare organisations. Understand government procurement frameworks and tender processes. Monitor market developments, healthcare policy changes, and funding initiatives that create growth opportunities. Represent Wolters Kluwer at industry events and customer meetings.
Cross-Functional Collaboration Work closely with Customer Success, Marketing, Product, Clinical Consulting, and Leadership teams. Share market intelligence and customer feedback to support product development and business strategy. Collaborate across the APAC business to support regional growth initiatives.
WHO YOU ARE
Bachelor's degree in Business, Healthcare, Life Sciences, Nursing, Pharmacy, Health Informatics, or related discipline. Minimum 5 years of successful B2B sales or account management experience. Proven track record of meeting or exceeding sales targets.



Experience managing enterprise or strategic accounts. Strong experience working with government, healthcare, or public sector organizations. Key relationships across the c-suite in Australia. Demonstrated ability to manage complex sales cycles and multiple stakeholders. Excellent presentation, communication, and negotiation skills. Strong commercial acumen and analytical capability.
Travel time: this role requires domestic travel in Queensland and other assigned territories, expected to approximately 30%, with actual frequency varying according to business needs.
Preferred Experience selling SaaS, healthcare technology, software, clinical decision support, or digital health solutions. Experience selling to hospitals, health systems, universities, and government healthcare agencies. Familiarity with clinical workflows and healthcare decision-making processes. Experience with CRM systems such as Salesforce.
WHAT WE OFFER
Work with market-leading healthcare technology solutions.
Be part of a high-performing and growing APAC sales organization.
Make a meaningful impact on healthcare quality and patient outcomes.
Competitive salary, commission plan, and perks.
Career development and advancement opportunities within a global organization.
Flexible Working Arrangement –Introducing Work from Anywhere and hybrid working (promoting work life balance)
OUR INTERVIEW PRACTICES
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.




Wolters Kluwer reported **** annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70 % of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit , or follow us on LinkedIn, Instagram and Facebook.
Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.
We're committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.
At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.
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📌 Account & Relationship Management Executive - Clinical Technology, Queensland
🏢 Wolters Kluwer
📍 Queensland