Tender Loving Care Disability Services - Gosford NSW
Tender Loving Care Disability is committed to supporting individuals with disabilities to live
meaningful and fulfilling lives through person-centred, inclusive, and community-based
support. Our values guide our practice:
Integrity
: We operate ethically and transparently.
Respect
: We uphold the rights, dignity, and worth of all people.
Impact
: We strive for meaningful, measurable outcomes.
Engagement
: We work collaboratively with participants, families, and the community.
Position Purpose
The Area Manager is responsible for leading support services and operational performance across the region. This includes managing direct and flexible supports aligned with:
Participant goals and NDIS plans
NDIS Practice Standards and Code of Conduct
The vision, mission, and values of Tender Loving Care Disability
This role ensures the delivery of high-quality, person-centred, protected, and responsive services for people with disability.
Key Responsibilities
1. NDIS Compliance and Quality
Ensure service delivery is compliant with the NDIS Quality and Safeguards
Commission requirements.
Oversee internal audits, practice reviews, and continuous improvement initiatives.
Report incidents, manage risk, and ensure participant rights and choice are respected.
Maintain accurate and up-to-date participant records and documentation.
2. Leadership and Workforce Development
Supervise, support, and develop Community Support Workers and Direct Supports
Conduct regular supervision,



performance reviews, and training.
Ensure onboarding, induction, and ongoing development meets NDIS expectations.
Promote a workplace culture that aligns with Tender Loving Care Disability's values.
3. Participant-Centred Service Delivery
Oversee development and review of individualised support plans.
Promote participant choice, dignity of risk, and supported decision-making.
Monitor service delivery to ensure it meets participant goals and funded supports.
Lead service improvements based on feedback and participant outcomes.
4. Operational and Financial Management
Develop and manage program budgets aligned with NDIS price guides and funding.
Implement efficient staffing and resource planning based on service needs.
Ensure compliance with Service Agreements and schedule of supports.
Submit accurate monthly operational and financial reports to the CEO.
5. Community and Stakeholder Engagement
Build and maintain strong relationships with participants, families, Local Area
Coordinators, support coordinators, and community partners.
Represent Tender Loving Care Disability in community and sector forums.




Facilitate opportunities for participants to connect with and contribute to their communities.
6. Risk, Incident, and WHS Management
Promote a safe workplace culture and support the wellbeing of staff and participants.
Ensure all incidents, hazards, and complaints are managed and reported in line with
NDIS and WHS guidelines.
Liaise with the WHS and Return to Work Manager on workplace injury and recovery
processes.
Identify and mitigate risks in service delivery.
Qualifications and Experience
Minimum 2 years' leadership or management experience in the disability or community sector
Demonstrated knowledge of the NDIS Practice Standards and Code of Conduct
Strong leadership, mentoring, and interpersonal skills
High-level written and verbal communication, including reporting and stakeholder
Strong administrative and digital literacy skills
NDIS Worker Screening Check, Working with Children Check, and National Police
Clearance
Tertiary qualifications in Disability, Community Services, or related fields
Certificate IV or Diploma in Community Services Management
Training in Positive Behaviour Support, trauma-informed practice, or similar
Additional Requirements
Commitment to the mission, values, and policies of Tender Loving Care Disability
Uphold participant confidentiality and rights at all times
Willingness to work flexibly, including occasional after-hours support
Participate in professional development and reflective practice
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📌 Area Manager - Ndis (New South Wales)
🏢 Tender Loving Care Disability Services
📍 New South Wales