Do you want to make a difference and shape the world sustainably? Then you've come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting environment and the opportunity to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio.
Your future field of work
Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you! We operate internationally and inspire our customers with comprehensive coffee solutions from a single source: innovative machines, delicious speciality coffees, digital solutions and first-class service – everything fits together perfectly for our customers. You will find our portfolio in the catering sector, hotel industry, petrol stations, fast-food restaurants and many other segments of the food takeout market. Our headquarters with our own development and production facilities are located in Minden, but you can find our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialities and become part of our dedicated team.
In this role, you will:
Execute Service orders as received by central planning team.
Perform Installation and commissioning of coffee machines.
Perform operator training on the coffee machine and attachments.
Prepare coffee recipes and machine programming.
Perform Planned Maintenance on coffee machines.
Perform Reactive Maintenance.
Prepare technical reports (customer service report) for each service order.
Ensures first level support for the local field service.
Ensures practical training of technicians in the field.




Technically guidance of technicians including guided visits.
Ensures best-practice-sharing between technicians.
Ensures high quality issues to headquarters.
Supports service initiatives by account managers, customers, service technicians and partners.
Ensures service concept is maintained in the field.
Employes train-the-trainer concept.
Provide recommendations of product improvement.
Provide clear feedback to customer on reason for service visit.
Participates After-hours on-call roster.
Participation in training, conferences, and trade fairs.
Communicator to IC team.
Your profile
About You
Apprenticeship in mechanical and/or electrical trade.
Skills in hydraulic, mechanics and electronics.
Advanced skills in standard computer applications.
Skills to train others on the job.
Minimum 3 years' experience as a service technician.
Willingness to travel multiple days at a time.
Customer orientated, friendly, communicative.
Participation in a training course and regular meetings with ICs
Maintains up to date information about all technical developments.
Taking part in a regular Senior Technician meeting with IC
Taking part in any kind of training update.
Our offer - What we offer you
As an international family business with many years of experience, it is significant to us that you feel at home in the Melitta family.
What's in It for You
Competitive Salary Range 95k - 110k + contributions to your super
Access to our EAP wellbeing program
Structured onboarding, support and ongoing training
Full technical training on Melitta coffee machines and systems
Fully maintained Mercedes-Benz Vito service vehicle
Supportive national service team and structured service processes
Ongoing technical support and development
Long-term career growth opportunities within the Melitta Group
Free LinkedIn Learning courses (global partnership)
Employee discounts on Melitta products
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📌 Senior Service Technician (New South Wales)
🏢 Melitta
📍 New South Wales