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Sydney Surry Hills | 24 month Contract With Full-Time Hours
Join a purpose-driven organisation delivering critical support services to the Australian community.
We're seeking a highly organised Practice Officer to support frontline service delivery in a fast-paced, client-focused environment. This role combines customer service, administration, and operational coordination to ensure seamless delivery of essential programs.
About the Role
As a Service Delivery Officer, you'll be the central point of contact for clients, stakeholders, and internal teams. You'll manage competing priorities, support service operations, and ensure high-quality administrative outcomes across multiple service streams.
Key Responsibilities
Deliver front-of-house and phone-based customer service
Provide administrative and operational support to service delivery teams
Coordinate client referrals across internal and external providers
Maintain accurate records, data entry, and confidential documentation
Act as an escalation point for client and stakeholder enquiries
Support delivery of programs, workshops, and group activities




Assist with onboarding and training of staff and providers
Manage invoices, procurement documentation, and financial tracking
Support reporting, compliance, and quality assurance processes
Contribute to effective office operations, including IT, assets, and travel coordination
About You
You're a strong administrator with excellent communication skills and a natural ability to build rapport.
Experience in administration, coordination, or client service roles
Ability to manage a high-volume workload and competing priorities
Solid attention to detail and accurate data management skills
Confident working across multiple systems and processes
Professional, adaptable, and solutions-focused
Ability to build effective stakeholder relationships
Understanding of or interest in community or support services is highly regarded
Why Apply?
Meaningful work supporting important community services
Sydney CBD location with a collaborative team environment
Opportunity to grow within a structured, professional setting
Ongoing learning and development opportunities
Requirements
Possess or have the ability to obtain a Baseline Security Clearance, Working with Children and/or Vulnerable People Check prior to commencement.
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