URGENT – 11 x Customer Service Representative - NSW Government - Maitland
Our NSW Government client is urgently seeking
11 Customer Service Representatives
to join their Contact Centre team based in
Maitland
.
If you have a strong customer service background and enjoy helping people, we'd love to hear from you! Please review the details below and apply if this opportunity is the right fit for you.
Position:
Customer Service Representative
Number of Positions:
11
Start Date:
31 July ****
End Date:
30 January ****
Pay Rate:
$***** per hour + Super
Location:
Maitland Contact Centre
Work Arrangement:
Hybrid (minimum 2 days per week on site)
Pre-Employment Checks:
National Police Check and two professional reference checks
Location: Based in proximity to the site in Maitland
Working Hours
Successful candidates will work on a
rotating roster between 7:00 am and 7:00 pm, Monday to Friday
.
The roster operates on a
two-week rotation
, meaning you'll work the same shift for two weeks before moving to the next shift. Shift patterns include:
Early shift (e.g. 7:00 am start)
Mid shift (e.g. 9:*****:00 am start)
Late shift (e.g. 11:00 am start)
Essential Requirements
We're looking for candidates who have:
2–3 years' experience in customer service (call centre, administration or retail)
Excellent written and verbal communication skills
Previous experience working in an office environment
Intermediate computer skills, including:
Typing and data entry
Confident use of a computer, mouse and multiple screens
Qualified email etiquette
Proficiency in Microsoft Outlook, Teams and the Microsoft Office Suite
The ability to learn new systems quickly and confidently
Previous NSW Government experience is desirable but not essential.
Training
Successful candidates will complete:
2 weeks of classroom-based training
Followed by a
10-week on-site nesting period
, working closely with Subject Matter Experts (SMEs)




Attendance throughout the full 12-week training and nesting period is mandatory. Following successful assessment, contractors will work independently with ongoing support from their Team Leader and SMEs.
Work From Home
This is
not a fully remote role
.
Successful candidates must live within a reasonable travelling distance of the Maitland office, as attendance on site is required during training, nesting, and whenever requested by the business.
After completing training and meeting performance requirements, some work-from-home arrangements may be available, subject to business needs and manager approval.
Home Office Requirements
If approved to work from home, contractors must have:
Reliable high-speed internet with a minimum of:
5 Mbps download
2 Mbps upload
Less than 60ms latency
A suitable modem/router (Wi‐Fi or Ethernet)
A smartphone for two‐factor authentication (VPN access)
A mobile phone with reliable reception
Please note:
Internet and mobile phone costs are the contractor's responsibility.
Average internet usage is approximately
1–1.5 GB
during an 8-hour shift.
An internet speed test will be required as part of the recruitment process.
Our NSW Government client is urgently seeking
11 Customer Service Representatives
to join their Contact Centre team based in
Maitland
.
If you have a strong customer service background and enjoy helping people, we'd love to hear from you! Please review the details below and apply if this opportunity is the right fit for you.
Position Details
Position:
Customer Service Representative
Number of Positions:
11
Start Date:
31 July ****
End Date:
30 January ****
Pay Rate:
$***** per hour + Super
Hours: 35 hours per week (7 hours per day)
Location:
Maitland Contact Centre
Work Arrangement:
Hybrid (minimum 2 days per week on site)
Pre-Employment Checks:
National Police Check and two professional reference checks
Location: Based in proximity to the site in Maitland
#J-*****-Ljbffr

📌 Urgent – 11 X Customer Service Representative - Nsw Government - Maitland (New South Wales)
🏢 EXPONENTIAL RECRUITMENT
📍 New South Wales