Qube Resort is seeking a Reservations and Guest Service Agent to join our dynamic team in Broadbeach, Queensland. In this casual position, you will be responsible for providing exceptional customer service to our guests, handling reservations, and assisting with various front office duties. This is a great opportunity for someone with a passion for hospitality and a commitment to creating memorable experiences for our guests.
This casual position is available for immediate start to the right candidate.
What you'll be doing
Processing reservations, cancellations, and modifications accurately
Handling guest check-in and check-out processes efficiently
Assisting guests with inquiries, requests, and concerns in a timely and courteous manner
Greeting and welcoming guests in a friendly and professional manner
Maintaining a thorough knowledge of our hotel's facilities, services, and promotions
Providing general administrative support, such as handling cash, preparing reports, and updating guest records
Ensuring the front desk area is well-organised and presentable at all times
What we're looking for
Previous experience in a reservations or front office role within the hospitality industry




Minimum of 1-2 years of hospitality front office experience is required
Excellent communication and interpersonal skills, with the ability to interact with guests and colleagues in a friendly and professional manner
Robust problem-solving and decision-making abilities, with a focus on providing exceptional customer service
Proficiency in using hotel management software and other relevant computer systems; REI Cloud experience highly regarded
A flexible and adaptable approach to work, with the ability to handle multiple tasks and prioritise effectively
A genuine passion for the hospitality industry and a commitment to delivering a high-quality guest experience
Australian work rights are required for this position
What we offer
At Qube Resort, we are committed to providing a supportive and rewarding work environment. As a member of our team, you will have access to a range of benefits, including:
Competitive hourly rate
Opportunities for career development and advancement
Discounts on hotel stays
A friendly and collaborative work culture
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📌 Guest Service Agent/Reservations (Queensland)
🏢 Qube Resort
📍 Queensland