The IT Systems & SharePoint Administrator is responsible for the reliability, security, and effective operation of the business IT infrastructure and corporate systems, with a strong focus on Microsoft 365 and SharePoint-based document and collaboration platforms.
The role will be responsible for the secure user access, effective vendor management, and compliance with regulatory and cyber security requirements, while supporting business operations through high-quality IT service delivery.
Within this role you will be required to :-
Systems administration
Administer and maintain the Windows-based server, workstation, and network setting
Manage the Microsoft 365 tenant, including:
Exchange
SharePoint, including Document Management System
Microsoft Teams
Windows Defender and Purview
Administer Active Directory, Group Policies and file/print services
Monitor system performance, availability, and capacity
Ensure reliable, tested backup and recovery processes (cloud and/or local)
Maintain accurate and current system documentation, diagrams, and procedures
Be the contact person for interface with Managed Service Provider (MSP) to assist the IT Manager with ensuring all service provisions are in accordance with the MSP agreement and KPIs
Assist the IT Manager with administrative support of IT services, including:
IT budgeting and reporting
Attendance and coordination of performance/KPI review meetings with MSP (e.g. fortnightly interface meeting and monthly contract meeting)
Regular (minimum monthly) IT system health and cyber security reporting of the business network
IT project administration support
Asset management and reporting
Network documentation
Ongoing maintenance of IT policy and procedures
The IT Systems & SharePoint Administrator is responsible for the reliability, security, and effective operation of the business IT infrastructure and corporate systems, with a strong focus on Microsoft 365 and SharePoint-based document and collaboration platforms.
The role will be responsible for the secure user access, effective vendor management, and compliance with regulatory and cyber security requirements, while supporting business operations through high-quality IT service delivery.
Within this role you will be required to :-
Systems administration
Administer and maintain the Windows-based server, workstation, and network environment
Manage the Microsoft 365 tenant, including:
Exchange
SharePoint, including Document Management System
Microsoft Teams




Azure AD / Entra ID
Windows Defender and Purview
Integrations including Workflows, PowerBI, etc.
Administer Active Directory, Group Policies and file/print services
Monitor system performance, availability, and capacity
Ensure reliable, tested backup and recovery processes (cloud and/or local)
Maintain accurate and current system documentation, diagrams, and procedures
Be the contact person for interface with Managed Service Provider (MSP) to assist the IT Manager with ensuring all service provisions are in accordance with the MSP agreement and KPIs
Assist the IT Manager with administrative support of IT services, including:
IT budgeting and reporting
Attendance and coordination of performance/KPI review meetings with MSP (e.g. fortnightly interface meeting and monthly contract meeting)
Regular (minimum monthly) IT system health and cyber security reporting of the business network
IT project administration support
Asset management and reporting
Network documentation
Ongoing maintenance of IT policy and procedures
SharePoint and Document Management administration
Administerthe business SharePoint platform and Document Management System
Provision and manage SharePoint sites, libraries, workflows, and permissions
Control user access and information security within SharePoint
Troubleshoot SharePoint issues and support end users
Perform data management activities, including archiving, retention, and storage optimisation
Review usage and activity reports to improve performance and user experience
Provide SharePoint training and guidance to staff
Maintain currency with SharePoint and Microsoft 365 platform updates
Cyber Security & Compliance
Support the IT Manager in maintaining the business's cyber security posture
Administer and monitor security controls, including:
Firewalls
Endpoint protection
Antivirus and application control
Develop, maintain, and enforce IT policies and procedures
Support compliance with regulatory and industry frameworks, including:
DISP requirements
ISM
ACSC Essential Eight
Assist with audits, security reporting,



and continuous improvement activities
AI & Microsoft Copilot Administration
Administer and govern Microsoft Copilot and AI-enabled capabilities within the Microsoft 365, or other business elected environment
Manage Copilot configuration, licensing, permissions, and access across Microsoft 365, SharePoint, Teams, and related services
Ensure Copilot and AI features are used securely and in accordance with Business policies, information governance, and DISP requirements
Monitor usage, adoption, and activity to support responsible and effective use of AI-enabled tools
Implement and maintain information protection, DLP, and retention controls to support safe AI operation
Provide guidance and support to staff on appropriate use of Copilot and AI-assisted functionality
Maintain awareness of Microsoft Copilot updates and assess operational, security, and compliance impacts
Managed Service Provider (MSP) & Vendor Management
Act as the primary operational interface with the MSP, AV provider and other Vendors
Monitor MSP and other vendor performance against contractual obligations and KPIs
Monitor helpdesk tickets, including ongoing review of persistent and ageing tickets, to ensure tickets are promptly resolved by the MSP/vendor and actions identified and implemented to prevent ongoing issues
Verify MSP/vendor charges and manage access to business systems
Coordinate IT activities that impact business-as-usual operations
Escalate issues to the IT Manager as required
Provide regular reporting to the IT Manager on MSP/vendor performance
User Support & Service Delivery
Oversee delivery of Tier 1 helpdesk services via the MSP
Provide direct support for priority or critical issues where required
Ensure consistent, professional IT support to all staff
Monitor incident resolution and user satisfaction
Diploma or Bachelor's degree in Information Technology, Computer Science or a related field or equivalent experience
Relevant certifications (e.g., Microsoft 365 Certified: Administrator, Microsoft Office Specialist: Microsoft 365 Apps, CompTIA Network+/Security+) are desirable
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 Ms Systems Administrator (New South Wales)
🏢 Paxus
📍 New South Wales