Impact HR Group – Sydney Hills District NSW
Our client is a high-growth, market-leading supplement retailer with a large international footprint and a strong multi-brand e-commerce presence. With an extensive global store network and significant daily parcel volume, their logistics function plays a critical role in supporting continued expansion particularly across B2C fulfilment, which represents the majority of outbound freight.
They are now seeking a Freight & Logistics Coordinator to take ownership of this function and drive performance, cost efficiency, and operational excellence across their supply chain.
The Opportunity
Reporting directly to the Head of Operations, this is a hands‐on, commercially focused role responsible for managing inbound and outbound freight across multiple international markets. With a primary focus on B2C parcel delivery, you'll oversee day‐to‐day carrier performance, manage key logistics partners, and optimise cost and service outcomes across e‐commerce and retail channels. You'll also play a key role in inbound freight coordination, international logistics, and 3PL management. This is a genuine opportunity to step into a role where you can take ownership, influence decision‐making, and contribute to the growth of a fast‐paced, evolving business.
Key Responsibilities
B2C Freight Operations
Manage daily parcel operations across multiple carriers and shipping platforms
Audit freight invoices against contracted rates and resolve discrepancies
Track and report on performance metrics including cost, delivery times, and SLA adherence
Drive carrier accountability and optimise routing and allocation
Lead cost reduction initiatives and improve packaging efficiencies
Manage claims, disputes,



and peak period logistics planning
Inbound Freight & Imports
Coordinate international shipments, supplier timelines, and documentation
Oversee customs clearance, compliance, and import processes
3PL & Platform Management
Manage relationships with logistics platforms and regional 3PL partners
Ensure service levels are maintained across international operations
Coordinate inbound and outbound warehouse activity
Strategy & Continuous Improvement
Identify and implement process improvements to enhance efficiency and reduce costs
Develop and maintain logistics reporting dashboards
Monitor industry trends and identify opportunities for innovation
About You
You're a proactive logistics professional who takes ownership and thrives in a fast‐paced environment. You're equally comfortable managing day‐to‐day operations as you are analysing data to drive improvements. You bring strong stakeholder management skills, a solutions‐focused mindset, and the ability to balance detail with the bigger picture. Adaptable and commercially aware, you're motivated by impact and keen to contribute to a growing business where your work genuinely makes a difference.
Requirements
Minimum 2 years' experience in logistics or freight coordination
Strong analytical and problem‐solving skills
Excellent communication and stakeholder management abilities
Full working rights in Australia
What's on Offer
Direct exposure to senior leadership with the ability to influence outcomes
Clear opportunities for growth and development within a scaling business
A collaborative, quick‐moving environment that values initiative
Hands‐on experience across international logistics and supply chain operations
Competitive perks, including product discounts
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📌 Freight And Logistics Coordinator (New South Wales)
🏢 Impact HR Group
📍 New South Wales