Golf Operations Assistant – Millbrook Country Club
We are looking for friendly, enthusiastic professionals who enjoy creating memorable guest experiences to join us for our summer golf season!
Proudly Awarded New Zealand's Leading Hotel at the **** World Travel Awards and New Zealand's Best Golf Hotel at the **** World Golf Awards.
Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride in being one of New Zealand's best places to work.
Overview
Millbrook Resort has an iconic and award winning 36-hole champion golf course, which is renowned as world-class in terms of design, beauty and is well-known for co-hosting the NZ Open.
As key members of our Golf Operations team, this role is one of the first points of contact for golfers visiting the resort. From managing bookings and retail sales to assisting guests before and after their round, you will play an important role in ensuring every guest enjoys a seamless and memorable golf experience. You will also support the day-to-day operation of the golf shop and practice facilities, helping maintain the high standards Millbrook is known for.
What will your day look like?
Welcoming guests and delivering exceptional service throughout their golf experience
Managing golf bookings, enquiries and reservations via phone, email and in person
Processing retail purchases and payments accurately
Providing guests with information about the golf course, facilities and services
Supporting the day-to-day operation and presentation of the golf shop
Assisting with merchandising, stock presentation and retail sales
Preparing golf carts, practice facilities and guest equipment




Collecting guest feedback and helping create memorable experiences
Supporting golf events and tournaments when required
Maintaining the cleanliness and presentation of golf facilities and equipment
What makes you right for the role?
You have a passion for delivering exceptional customer service
You are a confident communicator with a positive, can-do attitude
You are organised, reliable and able to manage multiple priorities
You enjoy working as part of a team while also using your initiative
You have solid attention to detail and take pride in your work
You enjoy engaging with people from all walks of life
Previous hospitality, retail or customer service experience would be advantageous
A knowledge of golf would be beneficial, although not essential
You are available to work weekends and public holidays as required
Experience with booking systems and point-of-sale systems would be an advantage
Driver's license is advantageous
Location:
Arrowtown, Queenstown
Hours:
Full-time fixed term (our summer season runs between August and May, with options to transfer to permanent full time available)
Working at Millbrook
We believe our people are our greatest asset and love recognising and rewarding our team. We actively support your growth and development within hospitality. When you join our team, you will enjoy a range of benefits, including:
Exclusive discounts on resort products and services
Complimentary staff meals every day
Free onsite parking
Social and wellbeing events, staff parties and more
A daily travel allowance if you live more than 25km from the resort
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📌 Golf Operations Assistant – Millbrook Country Club (Queenstown)
🏢 Millbrook Country Club
📍 Queenstown